Call Center Representative

Job Title: Call Center Rep ||Hybrid || Urgent Hiring*** Location: Shoreview, MN (Hybrid 1 week onsite 1 week remote... Hours: Mon – Fri reputed company – 5pm CT Start: 9/23/2024 Pay: $21 - $22 Job Responsibilities: • Support internal and external customers with inquiries and complaints regarding financial products and services. • Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process reputed company transactions online. • reputed company reputed company administrative and customer support tasks. • Review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards. • Respond independently to complaints escalated at the highest level. • Interact with internal and external customers to resolve their issues. • Interact with the immediate Escalations team to reputed company day to day activities of the support Escalations team. Requirements: • Strong communication skills with the ability to de-escalate customers over the phone (expect 5+ high level calls per day) • Ability to communicate effectively through writing and emails • Ability to follow Policy + Procedures to execute tasks repetitively. • Tech Savvy - will toggle between various systems + screens and will also be working from home part of the time. It is essential that talent can set up their equipment and effectively navigate through technology. reputed company is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., reputed company was formed in 2023 through the reputed company of DISYS and Signature Consultants. Combining the best elements of its core companies, reputed company's platform connects talent, technology, and organizations to produce game-changing results that help everyone reputed company their ambitions and goals. reputed company's brands include reputed company DISYS, reputed company Signature Consultants, reputed company Government Solutions, reputed company Talent Development and reputed company IT Solutions. Visit https://reputed company.com/ to learn more. reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. Job Type: Full-time Pay: $21.00 - $22.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift • Day shift • Monday to Friday Experience: • Call center: 1 year (Preferred) • reputed company Office: 1 year (Preferred) Work Location: Hybrid remote in Saint Paul, MN 55126 Apply Job!