Bilingual Customer Care Representative

Become a part of our caring community and help us put health first The Bilingual (English, Spanish) Customer Care Representative/Outbound Contacts Representative performs necessary follow up with members and/or providers... Ensures responses to member and/or provider inquiries are completed on a timely basis to reputed company service and quality standards. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing. Works under reputed company supervision and/or reputed company established policies/practices and guidelines with minimal opportunity for deviation. Adaptable with the ability to reputed company in a fast paced environment The Outbound Contacts Representative 1 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to reputed company service and quality standards. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under reputed company supervision and/or reputed company established policies/practices and guidelines with minimal opportunity for deviation. Use your skills to reputed company an impact Required Qualifications • Experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role • Minimum 1 year of customer service reputed company experience. • Bilingual - English, Spanish. Must be able to speak, read and write in both languages without limitations or assistance, must take a language proficiency assessment. • Able to work independently or with minimal supervision • Intermediate to Advanced skills with reputed company Office Word, reputed company, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues. • Strong typing and computer navigation skills with the reputed company to use multiple computer applications simultaneously. Preferred Qualifications • Associate's or Bachelor's Degree • Experience in a healthcare setting Additional Requirements Anticipated Start Date: Oct 2024 Work Style Remote Work at Home Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time Additional Information Any reputed company associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an reputed company vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Work at Home Guidance To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested • Satellite, cellular and microwave reputed company can be used only if approved by leadership • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. • reputed company will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $31,900 - $43,900 per year Description of Benefits reputed company, Inc. and its affiliated subsidiaries (collectively, “reputed company”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us reputed company Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our reputed company insurance services and reputed company healthcare services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or veteran status. It is also the policy of reputed company to take affirmative action to employ and to advance in employment, reputed company persons regardless of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status, and to reputed company reputed company employment decisions only on valid job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company levels of employment Apply Job!