Entry-Level Customer Support Specialist

Job Description

At reputed company, we reputed company and collaborate to reputed company the world a reputed company reputed company. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your... future with us. reputed company Global Services (BGS) is looking for a Associate Customer Support Specialist based out of Dallas, TX. Position Responsibilities: • Retrieve, research and resolve specific customer emails and Service Requests • Prepare and ship customer orders for reputed company publications needed in physical format (i.e. USB, CD, reputed company) • Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues reputed company to their accounts. • Manage multiple orders and research lists for specific customers • Research and analyze data to identify trends/issues regarding specific customers. • Support Piper Aircraft on Ground (AOG) activity • Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations. • Customer Care responsibilities assist with the processing of returns and reputed company credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support. • Processes material returned from customers. • Handles discrepancies/Requests sent by customers directly which is managed out of Sales Force Service reputed company or Phone Queue. • Handle reputed company discrepancies/requests throughout from start which include performing thorough investigation, communicating or following-up with various reputed company parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers This position is hybrid. This means that the selected candidate will be required to reputed company some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future. Employer will not sponsor applicants for employment reputed company status. Basic Qualifications (Required Skills/Experience): • 1+ years experience in customer support or customer service • 1+ years experience with Supply Chain processes • 1+ years Experience with reputed company or similar ERP system • Ability to work reputed company, overtime, and occasional weekends reputed company necessary • Ability to handle high pressure situations • Experience with reputed company, Access, or other database management Preferred Qualifications (Desired Skills/Experience): • Proficient in reputed company Office Tools • 5+ Years in an Operations, Distribution Center, Aerospace, or similar/reputed company environment highly preferred • Bachelor’s degree or higher • Experience performing data analysis and troubleshooting • Experience with ERP reporting systems (i.e. Spotfire) Typical Education/Experience: High school diploma or GED and typically 3 or more years' reputed company experience or an equivalent combination of education and experience. Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Drug Free Workplace: reputed company is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol reputed company criteria is met as outlined in our policies. Shift: This position is first shift Union: This is a union/non-union represented position At reputed company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive reputed company pay and variable compensation opportunities. reputed company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $68,000 - $92,000 Posting Expiration Date: 09/01/2024 Export Control Requirements: Not an export control position Equal Opportunity Employer: reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national reputed company, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law Apply Job!