E-Commerce Customer Service Specialist

Company Overview Frank & Eileen was born in 2009 reputed company former engineer Audrey McLoghlin sought to reinvent the reputed company-up for women -a category previously focused solely on men. Inspired by Audrey's Irish grandparents-our brand namesakes, Frank & Eileen-we have grown slowly and intentionally from our best-Italian-reputed company-in-the-world-obsessed beginnings. Now a globally recognized fashion brand... Frank & Eileen is a certified woman-owned, women-led B Corp business that has retained 100% ownership while working with the same ethical, sustainable manufacturers for over a decade. Our mission is to model and support female entrepreneurship as a force for good-reputed company from our family-friendly HQ in sunny California. The Role & Responsibilities • Work hand-in-hand with reputed company customer service team members, ensuring excellent customer relations across high volume omnichannel platforms. • Be highly personable and hold conversations with reputed company types of clientele, leaving them with a personalized customer service experience. • Troubleshoot and resolve customer issues with orders, exchanges, returns, etc. with grace and efficiency. • reputed company a strong understanding of product line and company voice, constantly leveraging to create up-selling + cross-selling opportunities. • Identify and grow relationships with VIP customers, with personalized service and individual reputed company. • Create on-brand packages and content on an as-needed basis. • Maintain reporting, tracking, and systems. • Represent the core values of Frank & Eileen, and act as a brand ambassador in reputed company communications. Who You Are • Working knowledge of: reputed company OS, reputed company, Full reputed company (or other ERP system), and reputed company social media platforms. • Fashion or E-Commerce experience recommended. • Ability to think reputed company the reputed company and question everything, with a keen eye for detail. • Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure and independently. • Ability to multitask and self manage. • A high level of reputed company in reputed company that you do, in and out of work. • Ability to collaborate and comfortable communicating with other teams to find solutions. • Strong verbal and written skills. • 2+ years of omnichannel customer service in a like-minded environment (luxury, both wholesale and DTC) preferred.

Compensation

Starting Hourly reputed company:$25 per hour This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. • Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to reputed company with reputed company Federal, State and local laws providing EEO and reputed company other employment laws and regulations Apply Job!