Customer Service Representative - National Remote

You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their... best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Customer Service Representative position is full - time based on an anticipated schedule of (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST. During peak season and reputed company deemed necessary by business needs, You will be required to work occasional overtime including a 6th day and one (1) weekend day shift. We offer 3 - 4 weeks of reputed company and attendance will be 100% required. The hours during training will be 8:00 AM - 5:00 PM CST from Monday - Friday. Training will be conducted virtually from your home. For more information on a day in the life of a Customer Service Representative please review this link: Day In the Life of Customer Service V2 For Interviews - (kaltura.com)

• reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy.

Primary Responsibilities:

• Respond to 60 - 80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally reputed company outbound calls to customers for follow - reputed company

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED OR 2 years of equivalent work experience
• Must be 18 years of age OR older
• 1 years of customer service experience, which includes providing service over the phone
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Basic knowledge of reputed company Office: reputed company Word (ability to open and navigate a word document) and reputed company reputed company (ability to open and navigate a spreadsheet)
• Ability to attend 3 - 4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and reputed company deemed necessary by business needs, You will be required to work occasional overtime including a 6th day and one (1) weekend day shift.

Preferred Qualifications:

• Call Center experience
• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)

Telecommuting Requirements:

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
• Must be able to connect directly into internet - reputed company hard reputed company (either directly to modem or router)

Soft Skills:

• Ability to work in a fast - paced work environment
• Anticipate taking a minimum of 50 calls daily

Physical and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington, Rhode reputed company, OR Washington, D.C. Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!