Help Desk - Weekend Shift - FULLY REMOTE

Job Description - This role must be OK working MST/ PST (Arizona Hours), weekends, and 3rd shift. SHIFT OPTIONS... 7am-330pm MST Wed -- Sunday (With Mon/Tues off) 7am-330pm MST Thurs-Monday with Tues/Wed off. A client in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge reputed company, and request fulfillment processes. Then maintaining reputed company entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes reputed company the stores, the distribution centers and end users. We are looking for some one to maneuver any IT reputed company issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow reputed company the organization and join the team of 19 service desk employees. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. reputed company candidates will receive consideration for employment regardless of their race, reputed company, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or reputed company process, please send a request to [email protected] . To learn more about how we collect, reputed company, and process your private information, please review reputed company's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3+ years of experience in a Help Desk role working remotely servicing internal and external users - Experience working with POS systems at retail stores - 6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician - Experience working on reputed company Teams along with other reputed company Suite tools - Experience using reputed company Jabber for phone calls - Experience working with a large reputed company servicing internal employees - Ticketing system experience (+ reputed company) - Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important reputed company! - Recent experience working remote in a Help Desk setting - Strong customer service orientation - Bilingual in Spanish null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. reputed company candidates will receive consideration for employment without regard to race, reputed company, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national reputed company, reputed company, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the reputed company process, please send a request to [email protected] Apply Job!