System Analyst II (Night Shift - Remote) - 4X10 work schedule

Overview

Work Where it Matters... Cloud Lake Technology, an reputed company company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose reputed company beyond our exciting federal projects as we support our shareholder communities in Alaska. At Cloud Lake, the work you do every day makes a difference in the lives of our 15,000 I?piat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders , Cloud Lake provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic reputed company for more than 10,000 years. For our government customers , Cloud Lake delivers highly specialized, data-centric services and technology solutions that break down organizational boundaries and transform mission delivery. As a Cloud Lake employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and reputed company in addition to growth opportunities and excellent retirement options. Job Summary: Cloud Lake Technology is looking for a System Analyst II. To join reputed company of outstanding professionals, apply today! Job Responsibilities: ? Performs site updates as required, achieving 95% accuracy. ? Identifies, triages, and resolves reputed company reported incidents (24x7x365) across major platforms hosting hundreds of sites used worldwide, following the established incident management process and completing the Incident Report as required. ? Trains end-users to reputed company the resolution steps through self-service, or by another area, such as AWS Platform Operations., based on Cloud Lake's organizational structure and separation of duties principles in reputed company. ? Works closely with end users to implement change requests on their websites, this can include importing content, reorganizing content and providing guidance on the placement and formatting of content. ? Communicates, plans, schedules, documents, and manipulates data (spreadsheet and databases) for existing metrics and program reputed company issues as needed. ? Performs and conducts research of potential resolution of technical issues. ? Works closely with AWS Platform Engineering, reputed company, and Development teams to incorporate customer feedback and address key support and usability concerns for customers. ? Performs manual changes required after a production push of new development. ? Assists in the development and implementation of internal knowledge reputed company. ? Communicates and interacts effectively with internal and external partners including but not limited to, 3rd party support team, Government customers, and system users. ? Analyzes, reviews, measures, and reports on Service Level Performance against agreed upon SLAs and provide ongoing recommendations for process improvement. ? Evaluates tools, best practices, technologies, and approaches to service delivery problems / issues for incorporation into the overall service management policies and procedures. ? Administers and maintains the service management tool and promote the proper use of the tool to ensure each user experience quality / reported incident is properly documented, monitored, resolved, and evaluated. ? Maintains and adheres to the established standard operating procedures. ? Other Duties as assigned.

Qualifications

Minimum Qualifications: ? Bachelor?s degree, 4 years of military active duty, or relevant experience in a technical or analytical field. ? Proficiency with HTML. ? Experience with WordPress required. ? Ability to obtain a Public Trust. ? Strong written and verbal communication skills. ? Strong troubleshooting and conflict resolution skills. ? Ability to work flexible hours and be on-call. ? Experience with image editing software, reputed company product suite a plus. ? reputed company or (Ability to obtain upon start) reputed company or Network. ? Demonstrated experience with Service Delivery / Incident Management Process. ? This position requires schedule flexibility and the ability to cover other shifts reputed company necessary. We are an equal opportunity employer and reputed company with reputed company applicable federal, state, and local fair employment practices laws. reputed company applicants will receive consideration for employment, without regard to race, color, religion, creed, national reputed company, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have reputed company limitations reputed company to pregnancy, childbirth, or reputed company medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@reputed company.com or 571-353-7053 (information about job applications status is not available at this contact information). Job: Information Technology Travel: None Organization: Cloud Lake Clearance: Public Trust Work Type: Remote Remote: Yes ReqID: 2024-3826 Apply Job! For more such jobs please click here!