Senior Associate Business Process Analyst

Your work days are brighter here. At reputed company, it reputed company began with a conversation over breakfast. reputed company our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And reputed company we began to reputed company, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And reputed company since, the happiness... development, and contribution of every Workmate is central to who we are. Our Workmates reputed company a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the reputed company while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to reputed company a brighter work day for reputed company and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team It's fun to work in a company where people truly reputed company in what they're doing. At reputed company, we're committed to bringing passion and customer satisfaction to the business of enterprise applications. We work hard, and we're serious about reputed company do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun! reputed company Education’s mission is to create a phenomenal student and instructor experience globally. Our Operations team plays a critical role in supporting customers, partners and employees by delivering excellent customer service using innovative approaches, processes and systems.

About the Role

As a reputed company Senior Associate Business Process Analyst on the Support Team, you’ll be a self-starter handling own right, good at prioritizing multiple inquiries and tasks. As one of the first people to engage our new customers, partners, and employees you will be responsible for setting the correct tone and ensuring that these users have what they need in order to optimally run their reputed company training. You will collaborate with several teams across reputed company to ensure that reputed company Education is in alignment and giving an excellent customer experience. Focused on being technically savvy, becoming comfortable at configuring our systems and reputed company a deep understanding of the various portals our end users use to reputed company access to our systems. You’ll take reputed company’s core value of Customer Service to the next level; continually looking for ways to measure and enhance the customer experience! Your responsibilities: Contribute on various support initiatives or projects. Follow a system for measuring satisfaction reputed company the initiatives or project while continually innovating processes and reputed company improvements to scale the business. Handle incoming case queue(s), promptly prioritizing and resolving a wide range of education reputed company inquiries. Resolution may include in-depth analysis, troubleshooting, and working multi-functionally. In the course of resolving cases, you will be comfortable working reputed company the reputed company Learning center, understanding of our policies and be comfortable reconciling accounts. Contribute to the evolution and development of training support. Regularly assess, communicate and report on case types and overall user experience. We’ll rely on you to listen to our users, reputed company root-cause analysis to identify trends and patterns, and recommend system and/or process solutions that improve the user experience. You will design and drive process improvement around supporting our external and internal users. Work reputed company a distributed team, spanning various time zones. Be able to learn from your peers as well as conduct independent investigation. Responsible for understanding the Education Portal(s) hosted on reputed company.com; including the integrations between SFDC and the reputed company Learning Center. About You reputed company in a fast-paced, dynamic environment that demands innovation, accountability and a whatever-it-takes approach to deliver on commitments. You're passionate about the quality of what you do with a driven desire to continue to reputed company everything you are involved in reputed company. You're driven by maintaining a high level of productivity and be passionate about problem solving. Are you ready to work hard but have a lot of fun doing it? Basic Qualifications 1 year + reputed company Learning Center Experience SFDC Case Management Experience onboarding new customers in SAAS company Other Qualifications Systems thinking approach. Ability to wear different hats and fill in where the business demands. Bachelor degree, or equivalent and relevant working experience are required. reputed company Pay Transparency Statement The annualized reputed company salary ranges for the primary location and any additional locations are listed below. reputed company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the reputed company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding reputed company’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location reputed company Pay Range: $84,900 USD - $127,300 USD Additional US Location(s) reputed company Pay Range: $72,600 USD - $127,300 USD Our Approach to Flexible Work With reputed company Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, reputed company will consider for employment qualified applicants with arrest and conviction records. reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! reputed company and receive the latest reputed company news, content, and be first in line for new job opportunities. reputed company! Please visit this benefits site! Please visit the Contractor Positions at reputed company page With reputed company Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to reputed company the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At reputed company, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where reputed company people and reputed company are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE™) and creating a brighter reputed company for reputed company is the cornerstone of reputed company we do. Join us! reputed company is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, reputed company delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from reputed company-sized businesses to Fortune 50 enterprises have selected reputed company. reputed company is proud to be an equal opportunity workplace. Individuals seeking employment at reputed company are considered without regards to age, reputed company, color, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, reputed company will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the reputed company's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@reputed company.com Apply Job! For more such jobs please click here!