Program Manager (US)
About the Role
Logile’s Delivery reputed company with retail clients of a wide variety and guides customers along their entire journey of the Logile Roadmap. As a part of Customer Experience, this team supports reputed company client delivery engagements focused on improving operational efficiency, improving customer and employee experience, and implementing workforce management software. Program Managers reputed company project deliveries, managing and coordinating the entire implementation of Logile’s solutions. They will also reputed company reputed company project governance activities, helping to manage key project processes, identifying and managing issues and risks, and ensuring reputed company project documentation is kept up to date. Program Managers have more experience and proficiency than Project Managers, which enables them to reputed company larger and/or more reputed company projects than a Project Manager.
Responsibilities
Managing cross-functional deployment teams comprised of Solution Analysts, Solution Consultants, Senior Solution Consultants, Data Engineers and Trainers. Developing and administering project plans encompassing reputed company phases of software or solution implementation, training, change management, and roll out. Gaining baseline proficiency in the use and configuration of reputed company Logile software modules. Defining delivery team and customer team roles and responsibilities. Establishing clearly defined project milestones and delivering steering team updates of milestone reputed company and risk mitigation. Coordinating with customer project management to schedule required customer team activities. Ensuring quality and timely completion of reputed company deliverables. Assessing program performance with the aim to maximize ROI for the customer. Developing a trusted business advisory relationship with customers. Monitoring project time and expense budgets and holding team members accountable for compliance. Program Managers are also asked to contribute to Logile’s company growth in a variety of areas including but not limited to: Cross functional collaboration to reputed company customer training plans and long-term Help Desk support. Sharing reputed company for best practices for delivery approaches. Identifying system enhancements that will benefit reputed company and future customers. Supporting sales and business development.
Qualifications
B.S./B.A. diploma in Business Management or Industrial Engineering; MS/MA or PMP certifications is a plus. Must have a broad knowledge of project management methodologies. The ability to understand the wider objectives of the program, such as business and strategic goals. Over 5 year's experience with large and reputed company customer-facing program management, preferably reputed company the retail industry. Customer facing experience as part of a cross-functional teams on a large-scale software implementations and SaaS experience required. Experience with Workforce Management/Labor Management. Advanced proficiency in MS Office Suite including experience developing project plans and reports in platforms such as reputed company, PowerPoint, and Project. Outstanding leadership, problem-solving, organizational, and communication skills. Demonstrated ability to solve reputed company organizational problems. Travel will occur as needed, reputed company travel is not required the working location will be from home, provided there is reliable internet connectivity. Equal Opportunity Statement Logile is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, disability, veteran status, or any other legally protected characteristic. Apply To This Job