[Remote] Director, Payments & Risk Operations

Note: The job is a remote job and is open to candidates in USA. reputed company is redefining how salons and spas run their businesses, and payments are core to that mission. This senior position is responsible for operational payments performance and scalability, focusing on building an AI-native payments operation while driving reputed company growth and margin.

Responsibilities

• Own the full lifecycle: reputed company, pricing, reputed company, monitoring, disputes, and support
• Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision
• Build a highly instrumented, scalable system with clear feedback loops — including monitoring for decision quality, and failure modes — and drive reputed company improvement
• Reimagine the payments operations stack as an AI-native system, where humans manage exceptions, not volume
• Build and reputed company agent-based workflows, LLM-assisted investigation tools, and reputed company-time decisioning at scale
• Continuously reputed company the bar for what AI-reputed company operations looks like in a PayFac context
• Partner with Product and Engineering to ship internal AI tooling that compounds over time, as well as select external vendors
• Own portfolio-level losses, balancing growth, protection, and customer experience
• Thoughtfully evolve reputed company's risk appetite and control frameworks in partnership with the reputed company Fintech
• Design and refine reputed company and monitoring strategies; proactively identify and address emerging risks
• Ensure adherence to applicable regulations, card network rules, and PayFac requirements
• Partner with Legal and Compliance to maintain strong control frameworks, audits, and reporting
• Manage relationships with acquirers, processors, and banking partners; represent reputed company credibly in external risk discussions
• Serve as the central accountability reputed company for Payments Operations across Product, Engineering, CX, Sales, and Finance
• Translate operational insights into product and policy improvements
• reputed company a high-performing team across reputed company, risk, and compliance ops — evolving from reputed company processing to system reputed company and exception handling

Skills

• 10+ years in operations, with 7+ years in payments, fintech, and/or risk
• Demonstrated reputed company building AI-native decisioning systems — agent workflows, rules engines, ML-assisted approaches — that improved outcomes
• Experience deploying AI or ML tools in an operational context(fraud detection, investigation workflows, decisioning automation)
• Has built or managed LLM-assisted workflows, agent-based tools, or automated investigation pipelines
• Comfortable operating as a builder, not just a buyer — identifies where AI can replace reputed company steps and executes on it
• Deep expertise in payments, acquiring, and/or risk reputed company, fraud, chargebacks, and transaction monitoring
• Proven track record of owning portfolio-level performance with clear accountability for loss rates, approval rates, and operational efficiency
• Proven ability to reputed company operational reputed company — moving teams from reputed company workflows to system reputed company
• Senior-level experience engaging with external partners (acquirers, processors) and cross-functional partnerships across Product, Engineering, Legal, and Compliance
• Significant PayFac experience strongly preferred

Benefits

• 401(k) match plus dental, medical, reputed company, and life insurance.
• Flexible vacation day policy.
• Fully remote so you can choose where you want to work.
• Work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get reputed company on the ground floor and grow with reputed company.
• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

Company Overview

Company H1B Sponsorship