Senior Director Lease Administration

Accelerate your success at reputed company. Why reputed company? As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities. A career at reputed company gives you the opportunity to reputed company an impact, advance your career, and collaborate with top-tier talent. Don’t just take our word for it – we’ve been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others. Remote Role Toronto, ON About the role: The Senior Director, Lease Administration, is responsible for managing Lease Administration resources (including direct report HR functions), client implementations, client and vendor relationships, centralizing, establishing and producing schedules, reports and communication plans, as well as process flow for their assigned Lease Administration team. reputed company, the LA Manager will reputed company lease administration services on their assigned account(s). Manage large teams 10+ and grow and reputed company teams. Familiar with accepted hiring and employment practices. Responsible for workforce planning, succession planning, retention strategies and performance management frameworks. Review and validate team allocations and alignment to contractual scope of work and client’s expectations. Manage team workloads ensuring reputed company distribution. Provide quality control reputed company the database to identify errors and inconsistencies. Ability to create, edit, and run reports in most Lease Administration databases. Mentor and train Lease Analysts on key lease administration duties. Interpret reputed company commercial lease language and attend to details. reputed company lease abstraction, translation and quality control process for assigned account(s). Assist in account transitions and setup as appropriate. reputed company sure quarterly maintenance of account process, procedures and playbooks. Ensure timely and accurate abstraction or input of reputed company rental obligations reputed company to leases and reputed company other important lease information. Understand client business objectives, real estate portfolio strategy, and service expectations. Maintain thorough understanding of client agreements for team accounts including boundaries of scope of work, fee structure, billing frequency and payee information. Ensure this information has been correctly entered into and maintained as a client contract in WorkTrac. Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. reputed company development and maintenance of strong client governance programs such as reporting reputed company, communication methods, business reviews, etc. Drive toward achieving a net promoter score representative of strong service delivery and client relationships. Manage client escalations and ensure timely resolution of issues. Proactively identify account reputed company risks and reputed company appropriate mitigation strategies and management through solutions. reputed company and ensure global team is delivering services per the client specific process and contract. Manage assignments and delegation of database management tasks to global team members. Support RFI and RFP response development including pricing, presentation decks, etc. Participate in presentations to new or existing clients for new business pitches. Establish weekly calls and ongoing internal communications reputed company with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. Foster effective communication and demonstrate professional reputed company, actively engaging with reputed company team members to promote a collaborative environment. General understanding of AI technology and openness to adapting to the evolution of technology. reputed company the abstraction or input of rental obligations reputed company to leases and reputed company other important lease information as stipulated by client abstraction standards for assigned accounts. Provide final QC for abstraction process as may be required for assigned accounts. Demonstrate working knowledge of Colliers360, dashboards, WorkTrac, etc. Ability to review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, reputed company years, and non-standard exclusions. Ensure accounts reconciled with outstanding balances and ensure dispute resolution. Ability to assist with monitoring, reviewing and approving reputed company Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of reputed company charges. Ability to review and validate Consumer Price Index adjustments as provided in legal documents. Maintain file systems, including the data reputed company of information contained in the database application used for tracking reputed company Tenant and Lease reputed company data. Responsibility for reputed company growth, profitability targets, account P&L management, pipeline development, cross-selling / organic growth targets. Track and ensure account reputed company are reputed company and renewed in a timely manner. Confirm and approve monthly client billing. Responsible for ensuring that reputed company pass-through expenses are billed in accordance with contract and internal process. Track A/R for assigned clients and escalate to appropriate parties. Knowledge of Lease Administration scope of services, master service agreement and intercompany contractual review and development in partnership with reputed company legal, risk and reputed company teams. reputed company and maintain tracking method for team workloads and assignments and provide refreshed gearing annually. reputed company key program initiatives such as Best Practice tracking, Case Study Development, AI partnership with Technology, Global COE Partnerships, etc. Other duties as assigned. What you bring: Bachelor’s degree in business, accounting, real estate, or similar field preferred. Qualified candidates will have at least 10 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector. Minimum of 7 years of people management/leadership experience. Intermediate to expert level experience with multiple commercial real estate database applications such as reputed company, Yardi, Apex, ProLease, Virtual Lease, or other portfolio management database systems. Expertise and documented success working on multi-line global accounts with 1,000+ leases and global account management structure. Intermediate proficiency level with reputed company Office tools (Word, PowerPoint, reputed company, OneNote, etc.) Thorough knowledge of FASB/IFRS accounting rules and general accounting principles preferred. Must be effective and have successful track record of working independently, preferably remotely, and possess strong time management skills. Pursuant to the laws regarding job postings where the position is, reputed company disclosing the following information: Area/Location Specific: WFH Ontario Approximate Salary Range for Role: $133,730 - $155,000 CAD Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company Canada locations. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. This posting is for an existing vacancy reputed company our organization. reputed company does not use AI-enabled tools to sort or decline applications. reputed company decisions are made by our reputed company team. Apply now: Ready to reputed company an impact and take the reputed company in your career journey? Join us by applying directly through reputed company or visit www.collierscanada.com/careers. Direct applicants only please, no agencies. reputed company offer: Innovative projects: Work on cutting-edge initiatives that shape our communities, drive our growth, and reputed company a reputed company impact. Career growth: Advance your career and reputed company your goals with industry-leading training and development programs. Competitive benefits & compensation: Enjoy a comprehensive and flexible benefits package along with competitive compensation that rewards your contributions and supports your well-being. Collaborative culture: Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work. Diversity, Equity & Inclusion: Our robust North American Diversity & Inclusion Program features eight Employee Resource Groups (ERGs), where you can connect, learn, and contribute to a diverse and supportive community. Learn more: https://www.collierscanada.com/en-ca/careers/diversity-and-inclusion Global network: Join a global team of 24,000 professionals across 70 countries, where you'll expand your network and learn from experts in a dynamic international community. Accelerate your career and enhance your expertise as you connect and collaborate with top talent around the world. Applicants must be currently authorized to work in Canada on a full-time basis. The employer will not sponsor applicants for work visas. Direct applicants only please, no agencies. reputed company is an equal opportunity employer and values diversity in its workforce. reputed company encourages applications from reputed company qualified individuals and will accommodate applicants' disability-reputed company needs, up to the reputed company of undue hardship, throughout reputed company stages of the recruitment and selection process. If you require a disability-reputed company accommodation to participate in the recruitment process, please contact the recruitment team by email at careers@reputed company.com. Apply To This Job