[Remote] Senior Product Marketing Manager

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that enables over 8,000 companies to send automated communications effectively. They are seeking a Senior Product Marketing Manager to shape the understanding and adoption of their platform, driving product adoption and collaborating with cross-functional teams to ensure impactful launches.

Responsibilities

• Own go-to-market strategy for your product areas — positioning, messaging, launch execution, and measurement
• Partner embedded with EPD squads to shape feature narratives and ensure launches land with real market impact
• Drive product adoption and activation — connect PMM work directly to the metrics that matter to the business
• Own competitive intelligence for your domain — synthesize insights and arm the team with sharp, actionable positioning
• Collaborate with demand gen, growth, and sales enablement to connect the product story to pipeline and revenue
• Build deep customer and product expertise, becoming the go-to subject matter expert on your areas of ownership

Skills

• 5+ years of product marketing experience in B2B SaaS
• Experience in marketing technology, messaging, or an adjacent domain — or a proven track record of quickly developing deep domain expertise in a new space
• Strong storytelling skills across written, verbal, and visual formats — you make complex products feel clear and compelling
• Cross-functional collaboration experience — you've worked embedded with product teams, not just handed off deliverables
• A track record of tying PMM work to business outcomes: adoption, activation, retention
• Experience at early-to-mid stage high-growth companies; you're comfortable with ambiguity and moving fast
• A habit of working with AI tools as part of your everyday workflow

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview