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[Remote] Bilingual Customer Service Representative - Spanish-English - Remote USA

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a global consulting, technology, and managed services company that focuses on enhancing customer experiences. They are seeking a Spanish-English Bilingual Customer Service Representative who will resolve escalated customer calls and provide exceptional service. This role involves answering customer communications and conducting research to resolve issues effectively.

Responsibilities

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues

Skills

  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Great written and verbal communication skills in Spanish-English
  • Computer experience
  • High speed internet (>15 mbps)

Benefits

  • Performance bonus and opportunities
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio
  • Access to individualized coaching and thousands of free courses to support your growth

Company Overview

  • reputed company is a global, contact services company that builds customer loyalty. It was founded in 2000, and is headquartered in Köln, Nordrhein-Westfalen, DEU, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
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