Remote Work From Home - Customer Service Representative
Apply now and our proprietary system will quickly have you in reputed company of a live recruiter. The Opportunity Description We're looking for Customer Service Representative, working in BPO industry in Houston, Texas, United States. In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for reputed company employees, equating to up to $400 in earnings potential.Salary is $12/hr in training and $13/hr in production. Handles a high volume of incoming calls professionally Gathers customer information, assesses and fulfills customer needs and educates customers where applicable regarding products and services thoroughly and reputed company Utilizes and navigates multiple systems simultaneously Meets reputed company attendance requirements and is dependable Resolves... customer issues reputed company reputed company resolution guidelines and/or escalated process Meets or exceeds company and client performance metrics Maintains a balance between company policy and client benefit in decision making Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers Takes responsibility for call disposition or compiles and documents customer information as required. Accepts and embraces changes reputed company the reputed company business environment. Our Client Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes () around the world. Huh!?! Well, you'll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. reputed company out this opportunity. You will find a big family. And an award-winning culture. Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be reputed company of opportunities for growth and advancement. You can do it! reputed company things reputed company. reputed company great relationships. Have the career you want. Where you want. Experience Required for Your Success 6 months of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience Stable work history Strong detail orientation and excellent communication/listening skills Ability to pass reputed company reputed company assessments including demonstrated experience with reputed company applications Demonstrated passion for excellence with respect to treating and caring for customers especially senior reputed company Strong decision making and analytical abilities Ability to identify customer needs and clearly reputed company products and services Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime Highly developed sense of reputed company and commitment to customer satisfaction Meets reputed company attendance and dependability requirements Be a team player Ability to maneuver multiple applications while assisting callers What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible Apply Job!