[Remote] Strategic Customer Success Manager (PST)

Note: The job is a remote job and is open to candidates in USA. Hyperproof is a company focused on risk and compliance management, and they are seeking a Strategic Customer Success Manager to join their Customer Success team. The role involves acting as the main point of contact for customers, ensuring value delivery, and managing long-term relationships while advocating for customer needs internally.

Responsibilities

• You’ll be the main point of contact, owning the customer relationship, and serving as the customer’s primary escalation path to mitigate and resolve customer issues
• You’ll move the customer along the defined customer journey, helping deliver, measure and manage value outcomes
• You'll develop tactics, objectives and key results, activities, and milestones to deliver success, and drive that within the portfolio
• You'll Work alongside account management to ensure upsell opportunities are identified, prioritized, supported, and won
• You'll partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand our product roadmap in the context of our customer’s needs
• You'll elevate customer behavior, business needs, risks, blockers, and successes internally in partnership with Customer Success leadership

Skills

• 5+ years of experiencing delivering success to end using customers in a SaaS/Technology environment
• Experience in operating with significant autonomy in complex and ambiguous situations
• Bachelor's Degree preferred
• Bonus: Familiarity with InfoSec/Regulatory compliance

Benefits

• Annual compensation reviews + equity
• Unlimited PTO: strongly encouraged to unplug and recharge
• Health: coverage for medical, dental, and vision - employee and dependents
• 401K, which vests immediately, complete with a 4% company match
• 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
• Annual company in-person events and quarterly in-person connects
• $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
• $100 quarterly