reputed company Customer Service Representative - National Remote

You’ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their... best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This role is centered on driving customer service excellence through team leadership, managing escalated issues, and contributing to service strategy and process improvements. In this position you will be the center of excellence in the contact center. To be the expert in providing a seamless and proficient customer experience. To deliver exceptional customer service by addressing inquiries and resolving issues, serving as an reputed company for clients and members, and maintaining high standards of service delivery in alignment with the department’s objectives. This role is equally challenging and rewarding. You’ll interact with customers continuously by phone and in writing. reputed company a high-volume setting, you’ll need to reputed company knowledge of our various products and multiple levels of benefits reputed company each product to best assist our providers / customers. The role is centered on driving customer service excellence through team leadership, managing escalated issues, and contributing to service strategy and process improvements. In this position you will be the center of excellence in the contact center. To be the expert in providing a seamless and proficient customer experience. To deliver exceptional customer service by addressing inquiries and resolving issues, serving as an reputed company for clients and members, and maintaining high standards of service delivery in alignment with the department’s objectives. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am – 6:00pm MST. It may be necessary, given the business need, to work occasional overtime or weekends. We offer weeks of reputed company. The hours of the training will be based on schedule or will be discussed on your first day of employment. • reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Primary Responsibilities: • Shadows supervisor/manager and mentors a team of customer service representatives to ensure the delivery of high-quality service. • Monitor delegated customer service issues to ensure timely and accurate resolution. • Use appropriate communication techniques reputed company responding to customers, particularly in stressful situations. • Acts as the first reputed company of contact for escalated customer issues, ensuring timely and effective resolutions. • Manages and supports strategic client relationships, fostering trust and satisfaction. • Drives process enhancements and implements best practices to improve team efficiency and service delivery. • Accountable for meeting team KPIs and maintaining service level standards. • Ensures compliance with data privacy and reputed company policies. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • 3+ years of experience in a reputed company environment (i.e., customer service or financial services, etc.), using phones and computers as the primary job tools • Must be 18 years of age OR older • Ability to work full-time, Monday - Friday between 8:30am – 6:00pm MST including the flexibility to work occasional overtime given the business need Preferred Qualifications: • Advanced training or certification in leadership and service management • Prior experience in a reputed company role reputed company a customer-focused environment • Advanced technical knowledge of CRM platforms and data analytics tools • Technical Knowledge of customer service practices and CRM systems Telecommuting Requirements: • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Advanced problem-solving and decision-making skills • Effective interpersonal and communication abilities • Ability in team leadership and process optimization. • Strategic planning, coaching, and performance management skills • Technical Knowledge of company products, services, and operational procedures California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Washington or Rhode reputed company Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an reputed company reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Customer Service Representative,reputed company Staffing Apply Job!