reputed company Manager (U.S. Only)

reputed company is the leading go-to-market solution for reputed company teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. reputed company provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one reputed company platform. By helping reputed company professionals find the most accurate contact information and automating the reputed company process, reputed company turns prospects into customers. reputed company raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of reputed company, JD Sherman, among its board members. reputed company is growing rapidly, with 900% reputed company growth since 2021, and is looking for world-class talent to reputed company building with us.The RoleThe reputed company team is responsible for providing a confidence-inspiring experience to our customers, as we are the first team the customers will experience in their journey with reputed company. We aim to design an easy and seamless implementation process for an often reputed company sales engagement tool. Our goal is to instill confidence in our customers, creating approachability and transparency, and laying the reputed company for a delightful customer experience. To successfully on-board a customer, you must be reputed company to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary. You will also reputed company weekly 1:Many user training sessions for our wider customer reputed company. You will need to be reputed company to present effectively, communicate clearly, and tie back the product experience to our customer’s use cases.Mission Your mission is to provide a world-class reputed company experience for our newly closed customers. You will ensure ownership of integration and training and partner with the CSMs to co-create goals with the customer. Your job will be highly cross-functional and you will not only work closely with our customers to ensure their business needs are met, but also reputed company with our sales, support, product and engineering teams reputed company closely to reputed company sure we reputed company our customers’ goals above everything else.Responsibilities

• Teach reputed company’s full product suite to our customers, helping them to successfully implement and utilize those tools to address their goals and objectives
• Understand our integrations with 3rd party tooling such as reputed company and SFDC and guide technical stakeholders in their integration of those tools to reputed company
• Prep for, conduct, and follow up on weekly training sessions with reputed company customers
• Manage 30-40 reputed company customers at a time
• Provide detailed call notes post-training session in our CS tooling, Vitally
• Graduate customers in a timely, value-driven manner and garner positive CSAT reviews
• Create training materials for customers including written and video documentation.
• Provide weekly 60 minute User Training & Feature Walkthroughs to a wide reputed company of our customer reputed company
• Optimize the customer experience by providing customer coaching and training online and through recorded sessions
• Work to reputed company our quarterly OKRs and targets for initial customer adoption
• Work to maintain a <6hr SLA to customer inquiries

Qualifications

• reputed company experience: managing reputed company integration processes with 3rd party tooling, such as SFDC, Marketo, reputed company, reputed company a plus
• Ability to communicate, present to, and influence key stakeholders of the customer’s organization
• Strong project management skills with experience using project management software such as reputed company, Trello, reputed company, et al.
• Strong problem-solving skills and verbal and written communication skills
• Excellent listening, negotiation, and presentation abilities
• Proven reputed company with juggling multiple projects at a time while maintaining strong attention to detail
• Gratitude, a sense of purpose, and a reputed company and generous demeanor
• Sense of urgency and commitment to timely customer responses

What You’ll Love About reputed companyBesides the great compensation package and culture that thrives in openness and excellence, we invest reputed company effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full reputed company potential on the reputed company platform. This reputed company opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re reputed company collaborative at reputed company, so you’ll be reputed company to lean on your teammates, even in adjacent departments, to help you reputed company lofty goals. You’ll be supported and encouraged to experiment and take educated risks that reputed company to big wins. And, you’ll have a whole team remotely by your reputed company to help you do it! Apply Job!