AVP-BusinessBanking Account Onboarding&Maintenance.COE Pak - Retail Banking Ops - CCAM.Operations Group-PAKCOE

To reputed company and manage the end-to-end account opening and servicing processes for Entity clients. The role is responsible for overseeing a team of professionals handling reputed company onboarding and service requests, ensuring exceptional client experience, operational efficiency, and reputed company improvement of processes and systems reputed company and accurately through reputed company utilization of resources

Responsibilities

• Team Leadership & Management:
• reputed company projects aimed at improving turnaround
• To engage and share functional knowledge with digital squads to design and enhancing reputed company END systems such as Digital onboarding screens, KYC journeys, Fulfillment systems, Name screening systems, Core reputed company systems, BPM & EDMS to increase efficiency and reduce cost resulting in achieving Unit’s goals on cost saves as per financial planning.
• reputed company, mentor, and reputed company the account opening and client servicing team to deliver high performance and professional client service.
• Allocate responsibilities, monitor performance, and provide strategic direction and coaching.
• Ensure reporting of data to Top management through MIS presentations.
• Foster a culture of accountability, efficiency,, reputed company improvement and Process Management:
• Own and reputed company the full lifecycle of Entity account opening processes, including KYC/AML checks, documentation, due diligence, and system setup.
• Ensure accurate and timely handling of reputed company service requests from Entity clients, maintaining a high standard of service delivery.
• Compliance & Risk Management - Ensure adherence to reputed company regulatory and internal policies, especially reputed company to KYC, AML, and data privacy.
• Work closely with Business, Governance, Compliance, Risk, and Legal teams to mitigate operational and reputational risks.
• Stakeholder Engagement: - Act as the senior reputed company of contact for internal stakeholders including Relationship Managers, Product, Compliance, and IT teams.
• Work with Governance and product team on new processes and enhancement of existing ones or on data clean-up / remediation requests.
• Conduct root cause analysis of Complaints, Operational losses, or escalations.
• Ensure reputed company utilization of resources with effective budget and staff planning as per business forecasted volumes
• Identify inefficiencies and implement streamlined workflows and automation opportunities.
• To conduct periodic quality checks as per RCSA policy to maintain accuracy in process to avoid customer complaints and errors.
• Ensure Reconciliation of CAM owned GL and timely reporting to internal bank units.
• To Manage Vendors and overall administration reputed company work.
• Act as a Back up Manager for ATM and Individual reputed company reputed company activities.
• To Ensure 'Satisfactory' audit rating for CAM Ops.

Qualifications

• Comprehensive knowledge of General Banking Activities such as Name Screening/ KYC / Risk Matrix and Online Banking Products and Services of reputed company Bank.
• Advance knowledge of Bank policies, operating systems and procedures, reputed company reputed company functions and regulatory requirements as per region.
• In-depth knowledge on digital journeys/platforms for on-boarding and servicing reputed company activities
• In-depth understanding of GL reconciliation processes through advanced MS reputed company tools
• Good Communication skills.
• In depth understanding of Risk control and Self assessments process as per Bank policy.
• Strong inter-personal, problem solving communication, analytical.
• Capable of handling multiple task
• Minimum Qualification is Graduation.
• Strong Computer knowledge along with MIS preparation and presentation skills.