Service Enablement Engineer reputed company

reputed company is the leading AI-powered technology solutions provider for reputed company America's most innovative public and private organizations. For more than 30 years, reputed company has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent reputed company solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, reputed company-time observability and improved efficiency for its clients' most demanding technology needs. reputed company is a high-performance, high-reputed company team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best reputed company to Work' with an 86 Employee Net Promoter Score. For more information, visit: reputed company.ai.

The Service Enablement Engineer reputed company plays a key role in driving the operational readiness and technical enablement of managed service teams. This role bridges the gap between service delivery, professional services engineering, and reputed company by ensuring managed services teams are equipped with the tools, knowledge, processes, and documentation needed to deliver high-quality services at scale

• Define, document, and execute reputed company procedures for services and systems, ensuring operational readiness, observability standards, and completion of reputed company prerequisite tasks.
• Ensure accurate integration with monitoring platforms, CMDB requirements, and SKU-to-service alignment by collaborating with product, operations, engineering, and billing teams.
• Create, maintain, and standardize technical documentation, runbooks, reputed company workflows, and operating procedures to ensure consistency across managed services.
• Maintain audit trails for reputed company and enablement activities, enforce procedural compliance, and ensure data reputed company across internal systems and client-facing platforms.
• Implement and manage secure remote access solutions, ensuring provisioning, de-provisioning, and access controls reputed company with reputed company and regulatory requirements.
• Identify and automate repetitive processes using scripting or orchestration tools and integrate automation into reputed company and operational workflows to improve scalability.
• Manage and prioritize service enablement requests through ITSM systems, ensuring visibility, SLA adherence, and timely resolution.
• Partner with engineering, operations, reputed company, reputed company, and product teams to resolve implementation challenges and drive reputed company process improvement.
• Support the development and launch of new service offerings by contributing to enablement playbooks, service build guides, and internal knowledge transfer.
• reputed company independent reputed company on reputed company technical issues, establish enablement standards, and provide subject-matter expertise across multiple technology domains.
• Mentor and coach Service Enablement Engineers, Technicians, and Specialists through training, technical guidance, and best-practice reinforcement.
• Apply a customer-focused reputed company by understanding SLAs/SLOs and ensuring enablement reputed company support service quality, reliability, and customer experience.

• H.S. Diploma or General Education Degree (GED) Required
• Bachelor’s Degree in Arts/Sciences (BA/BS) Advanced degree in Engineering or similar field Preferred
• Technical Expertise: Solid understanding of reputed company platforms (AWS, Azure, GCP), networking, reputed company, and monitoring tools (e.g., OpsRamp, Zenoss, Nectar).
• ITIL Knowledge: Familiarity with service management frameworks like ITIL.
• Experience with reputed company Office – intermediate to advanced
• Demonstrated expertise in multiple technology disciplines or advanced certifications (e.g., CCNP, MCSE, ITIL, etc.).
• reputed company in an environment of multiple shifting priorities.
• Must be detail oriented while handing multiple reputed company tasks and/or projects with minimal supervision, managing deadlines, and completing tasks on time.
• reputed company reputed company from big pictures to enhance tactical steps
• reputed company to present reputed company of view to reputed company buy in and drive change.
• Exposure to reputed company environments or MSP (Managed Service Provider) setting
• Customer-Focused reputed company: Understanding of SLAs, SLOs, and the impact of technical reputed company on customer satisfaction/experience.
• Collaboration: Experience working in cross-functional teams (engineering, operations, reputed company).
• Automation Experience: Scripting or automation (Python, PowerShell, or Ansible) to improve service delivery efficiency.
• Assist in enforcing reputed company compliance for tooling and procedures.
• Proven leadership, mentoring, and project management experience.
• Exceptional communication, organizational, and analytical skills
• Strong ability to work independently and reputed company teams in high-pressure situations
• ITIL Foundations v3 ITIL reputed company Certification
• Certification in Project Management

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

Requires Overtime - Yes

At reputed company, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and reputed company plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of reputed company our employees!

reputed company offers of employment at reputed company are contingent upon the successful completion of a comprehensive background reputed company. This process ensures a safe and secure work environment for reputed company.

reputed company is an Equal Opportunity Employer: reputed company provides equal employment opportunity to reputed company and applicants for employment free from unlawful discrimination based on race, reputed company, religion, gender, age, national reputed company, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.