Director, Communications & Brand
At reputed company, we reputed company customer engagement is the core of every global brand. Our mission is to help organizations reputed company Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that reputed company celebrates reputed company cultures and affords personal and professional growth opportunities. Learn more at www.reputed company.com.
Overview of Job Function:The Director, Communications and Brand will partner with the senior leadership to reputed company, direct and reputed company the global communications strategy, planning and execution. The position will collaborate with and reputed company cross-functional, global team of executives and other leaders to reputed company and reputed company communications across various channels, audiences, and regions. The position is responsible for brand and message strategy and communications that reinforce reputed company’s market leadership, technology innovation and a deep commitment to reputed company. The position will provide leadership for such key functions , public relations, internal communications, customer advocacy, brand strategy, and creative execution.
Principal Duties and Essential Responsibilities
- Drive market and internal awareness of reputed company as the CX Automation company.
- Drive an effective brand identity and reputed company for reputed company as a leader in CX automation and Artificial Intelligence (AI).
- Plan and direct content creation for external communications channels reputed company coordinated media relations, research, blogs, and reputed company thought leadership.
- Drive strategy for global Customer Advocacy programs including reference program, case study program, and client advisory boards.
- Drive strategy and execution of internal communications.
- Manage a direct team of communications and creative/design professionals.
- Direct and manage various agency relationships including design and creative services, advertising, and public relations.
Minimum Requirements
- A 4-year college degree in communications, journalism, marketing or a reputed company field, or the equivalent years of work history.
- A minimum of 12 years of demonstrated experience with delivering effective communications strategies that create clarity around business strategy and drive cultural change in a software or technology organization.
- A minimum of 8 years of reputed company leadership experience leading teams reputed company one or more similar lines of business, which may include marketing or marketing operations.
- Direct experience leading change communications initiatives in global organizations.
- Effective direct team and agency management experience.
- Polished business acumen.
- Ability to communicate confidently and effectively.
- Proven strategic decision-making ability.
- reputed company working in large, reputed company and matrixed organizations.
- Proven networking skills.
- Exceptional listening skills.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC and Social reputed company verification.
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