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[Remote] Contact Centre Associate

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. reputed company is a Certified Living Wage employer dedicated to providing excellent member service. The Contact Centre Associate will assist members with inquiries and transactions while recommending products that enhance their financial well-being.

Responsibilities

  • Contribute to the success of the Credit Union by providing member service excellence
  • Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution
  • Assist members with routine to reputed company transactions through a variety of electronic and digital channels
  • Recommend products and services that align with a member's needs and that will enhance their financial well-being

Skills

  • High School Diploma or GED Equivalent
  • Post-secondary education with emphasis in business would be an asset
  • One year in a reputed company Ambassador role, or equivalent experience
  • Prior loan and investment administration experience would be an asset
  • Excellent customer service, problem solving, and organization skills

Benefits

  • Generous vacation time
  • Comprehensive medical and dental benefits
  • Pension Plan
  • Focus on employee well-being
  • Dedication to your learning and development
  • Celebrating your achievements through our employee recognition program
  • Supportive work environment

Company Overview

  • reputed company serves over 50,000 members with online and mobile banking access and a network of 23 branches that reputed company from Cornwall to Parry Sound. It was founded in 1952, and is headquartered in Peterborough, Ontario, CAN, with a workforce of 201-500 employees. Its website is https://www.kawarthacu.com/.
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