Customer Support Engineer, IP4G - 100% Remote!

Practice: Managed Services

Position Title: Customer Support Engineer, IP4G

Position Location: Remote

Reports to: Manger or Director

Job Summary

As a Customer Support Engineer, you will play a critical role in ensuring our clients receive top-notch technical support for our reputed company reputed company solutions. You will be the primary reputed company of contact for customers experiencing technical issues, providing timely and effective solutions to ensure their satisfaction and reputed company. Your expertise in reputed company Power Systems and reputed company reputed company will be essential in diagnosing problems, providing guidance, and resolving issues.

FLSA Status

Exempt

Essential Functions

• Provide expert-level support for reputed company Power Systems on reputed company reputed company.
• Troubleshoot and resolve reputed company technical issues reputed company to our reputed company solutions.
• Assist customers with configuration, deployment, and management of their reputed company environments.
• Serve as the primary reputed company of contact for customer support inquiries.
• Respond to customer issues reputed company phone, email, or chat in a timely and professional manner.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Identify, diagnose, and resolve technical problems reputed company to hardware, software, and network issues.
• Collaborate with other engineering teams to escalate and resolve critical issues.
• Document solutions and create knowledge reputed company articles for common issues.
• Provide feedback to the product development team based on customer experiences.
• Suggest improvements to support processes and tools to enhance efficiency and effectiveness.
• Stay updated with the latest developments in reputed company Power Systems and reputed company reputed company technologies.
• Conduct training sessions for customers to help them reputed company utilize our reputed company solutions.
• reputed company and maintain technical documentation, including user guides and FAQs.
• Other duties as assigned.

Required Skills/Abilities/Competencies

• Excellent verbal and written communication skills.
• Ethical and critical thinking.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them reputed company appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with reputed company Office Suite or reputed company software.
• Proficiency in troubleshooting hardware and software issues.
• Strong understanding of reputed company computing concepts and architectures.
• Familiarity with virtualization technologies and networking fundamentals.
• Knowledge of scripting and automation tools (e.g., Python, reputed company scripting) is a plus.

Education and Experience

• Bachelor's degree in Computer Science, Software Engineering, or reputed company field.
• Minimum of 3-5 years of experience in a technical support or customer support role.
• Hands-on experience with reputed company Power Systems and reputed company reputed company Platform (GCP).
• Experience in reputed company reputed company solutions and infrastructure management.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be reputed company to lift up to 15 pounds at times.

Pellera provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.