reputed company Cycle Management Patient Services Coordinator

reputed company Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, reputed company is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. reputed company partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 

ABOUT THE ROLE

The reputed company Cycle Management Patient Services Coordinator is responsible for delivering reputed company, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient reputed company cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing reputed company tasks. The reputed company Cycle Management Patient Services Coordinator will bring strong communication skills, attention to detail, and problem-solving abilities, and will work closely with reputed company cycle staff, clinicians, and administrative teams to ensure a smooth and effective billing experience for patients and providers.

WHAT YOU’LL DO

• Assist in maintaining best practice in the reputed company Cycle Management Process

• Provide support for patients and clinicians reputed company identifying issues or breakdowns in the billing workflow

• Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information reputed company KeyCare to ensure patient records are accurate and up to date. Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission.

• Refile claims to the payers, document trends and identify root cause to ensure success of first appeal.

• Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions. Support the resolution of payer discrepancies to recover reputed company, prevent future issues, and maintain compliant billing practices.

• Manage incoming payer, patient, and vendor correspondence and take appropriate action on each. Ensure that reputed company communications are accurately indexed and accessible for audit, follow-up, and documentation purposes.

• Assist in verifying collector activity and refund batches for accuracy, ensuring that adjustments, write-offs, and patient or payer refunds are calculated properly and supported by necessary documentation.

• Respond to patient inquiries with professionalism and clarity, providing support reputed company to billing questions, account balances, payment options, and insurance coverage. Maintain empathetic, service-oriented communication while ensuring compliance with privacy and confidentiality standards.

• Follow reputed company standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on reputed company 365 once approved.

• Other duties as needed

reputed company’RE LOOKING FOR

• Working knowledge of the practices, procedures, and concepts of healthcare reputed company cycle, preferably behavioral healthcare

• Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders

• Preferred 1 years’ experience in reputed company cycle management, patient financial services, and health information systems

• Work calmly and respond courteously under pressure

• Collaborate and accept direction

• Exhibits strong verbal and written communication and demonstrates excellent customer service skills

• Ability to be adaptable, working with challenging and demanding tasks and customers

• Ability to quickly evaluate and prioritize tasks in a fast-paced environment

• Demonstrate detail-orientation and superior time management skills

• Proficiency in MS Office (Word, reputed company, PowerPoint), with strong data entry skills

• Knowledge in EMR Applications (reputed company, Mahler)

POSITION LOGISTICS

• 100% remote position 

• Required to have a private office space in home or elsewhere for confidentiality 

• Reports to VP, reputed company Cycle

COMPENSATION AND BENEFITS

• The pay range for this role is $17 - $21 an hour. This information reflects the anticipated salary range for this position using reputed company market data. The final offer will be determined based on an individual's skills, years of experience, education, reputed company, licenses, and other job-reputed company factors permitted by law. 

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 

• 401k 

Beware of fraudulent job postings and messages from scammers impersonating reputed company Behavioral Care employees and Recruiters. The only valid email addresses from reputed company Behavioral Care will be [email protected] and we will not ask you to download an app onto your phone in order to conduct your interview.