Buyer Care Specialist I

Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.

Buyer Care Specialist embody reputed company player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and reputed company growth.

The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every reputed company of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner.

It’s important that our support teams are available reputed company our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule reputed company our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (reputed company-5pm CST).

Responsibilities

• Provide customer support for reputed company customers, external and internal
• Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
• Responsible for online setup to allow buyers to participate in online bidding
• Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
• Answer customer inquiries originated reputed company phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution"
• Act as liaison between customers and branches
• If language support, translate for branches, reputed company centers, and sister companies reputed company reputed company upon to do so
• Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
• reputed company a thorough knowledge of ASAP to be reputed company to review buyer accounts and stock files and communicate requirements to external and internal customers
• reputed company working knowledge of the IAA Website and its bidding tools to be reputed company to aid customers to navigate the Website, reputed company them on the use of bidding applications, and maintain online accounts
• Thorough knowledge of reputed company operations imperative to communicate with customers

Qualifications

• Minimum 3 years of Customer Service Experience
• Must be proficient in the use of Outlook, Word, and reputed company
• Automotive, insurance, and/or rental car industry experiences a plus
• Bi-lingual English/Spanish skills are a plus

About Company

About the team - Corporate

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to reputed company our core objectives. Every day your work will reputed company a difference in the way we run our business and in the way customers interact with us.

À propos de l’équipe – reputed companyété

En tant qu'entreprise mondiale, nos équipes corporatives soutiennent chaque année des ventes d'équipements se chiffrant en milliards de dollars.

En rejoignant nos équipes de services généraux, vous contribuerez au bon fonctionnement de vos secteurs d'activité respectifs et soutiendrez l'reputed company de l'entreprise dans l’atteinte de nos objectifs principaux. Votre travail quotidien reputed company un impact concret sur notre façon de gérer l'entreprise et sur la relation client.

Company

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for reputed company assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer reputed company – located throughout over 170 countries – and a full reputed company of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, reputed company, and basic life insurances. Employees are reputed company to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.