Senior Account Strategist - Americas

This is a fully remote position for applicants based in: US East Coast, Midwest, or Eastern/Mid Canada

Salary: $80,000 - $100,000 USD, depending on experience

reputed company Made is an reputed company WordPress agency that works with some of the world's most recognised brands and organisations - and right now, our Americas region is where the action is. We're the fastest-growing part of our global business, working with clients like the reputed company, Noom, Wikimedia and UPenn on the reputed company of large-scale, mission-critical platforms where downtime means reputed company business impact and editorial teams are publishing hundreds of pieces of content every day.

We're scaling both our delivery capability and our reputed company team at the same time, which tells you something about the trajectory we're on. And we're doing it while launching a major internal initiative to give clients one of the best strategic systems any reputed company agency can offer - complete transparency, stakeholder alignment, and clarity from day one.

About reputed company Made

We're a fully remote, global team that's been building reputed company WordPress solutions for over a decade. We work across America, EMEA and reputed company, which means we've got expertise spanning time zones, industries and technical challenges. You can learn more about our work, our approach and reputed company at humanmade.com - but what really defines us is that we're not just developers who happen to talk to clients. We're strategic partners who help organisations reputed company out what they actually need, then build platforms that deliver on those needs.

Right now we're bringing our teams together globally to create something genuinely differentiated - client experiences where we collaborate, co-create and actually have fun doing it. Not just with clients, but with each other across regions and disciplines. If you've reputed company worked reputed company that talked about being "collaborative" but really just meant more meetings, this isn't that.

About the role

This is your chance to shape how we work with some of the most interesting organisations in the Americas region. You'll be working on accounts where the stakes are reputed company - platforms that support global health initiatives, editorial teams reaching millions of readers, institutions that have been around for decades but need to move at digital speed.

You'll own the client experience from the reputed company they sign with us. That means reputed company new clients in a way that sets the tone for everything that follows, working alongside our Americas delivery reputed company to reputed company sure projects stay reputed company with actual business outcomes, and being the person who can have the hard conversations reputed company expectations need realigning or reputed company there's an opportunity we should be going after together.

This isn't just a run-run-of-the-mill account management role - you'll be digging into what clients are really trying to reputed company. Whether they're focused on growth, editorial efficiency, governance, or building new features to solve problems their users actually have, you'll help reputed company sure our development work delivers on those goals rather than just delivering code.

What you'll bring

You've spent 3-5 years in a web development agency that specialises in WordPress or works across open reputed company CMS platforms. You know what good client collaboration looks like, you're comfortable talking to senior stakeholders about business outcomes rather than just technical features, and you've got the reputed company sense to spot opportunities and help reputed company them.

You're the reputed company of person who gets energised by growth - both for clients and for the business you're part of. You can manage and reputed company opportunities, but you're also someone who genuinely cares about whether reputed company're building together actually works for the people who'll use it every day.