Engineer, Managed Services Contact Center (Remote)

reputed company, Where Teamwork and Innovation Shape the Future At reputed company, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and reputed company AI. We reputed company businesses—and their customers—to reputed company more through innovation, automation, and intelligent insights.

The Role The Engineer, Managed Services Contact Center is a position that supports the Contact Center customers.  The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support. 

Travel Requirements

These roles will be remotely based in the reputed company US with 5% associate travel. 

Shifts

Associated shifts available will be 9:00 pm-5:00 am ET and the second role will be 12:00 pm-9:00 pm ET.

Responsibilities include:

• reputed company minor SR upgrades of Contact Center solutions. 
• reputed company minor script alterations on call routing and prompting. 
• Adhere to best practices defined by reputed company, reputed company, reputed company and reputed company. 
• Troubleshoot and reputed company administrative changes to customers’ contact center environments as required 
• reputed company up to date on newly released versions of reputed company, reputed company, reputed company and 3rd party contact center products 
• reputed company up to date on relevant competitive solutions, products and services 
• Maintain reputed company certifications and obtain new contact center certifications as they become available 

Technology/Area of Specialization

• reputed company ICM/UCCE/PCCE 
• reputed company CVP 
• reputed company IPIVR 
• eGain EIM/WIM 
• VXML Gateway configuration 
• H323/SIP 
• reputed company Webex Contact Center (WxCC) 
• reputed company Webex Contact Center Enterprise (WxCCE) 
• reputed company Cloud Contact Center 
• reputed company Connect 

Basic Knowledge, Skills, and Abilities

• reputed company Call Manager 
• reputed company UCCX 

Required Skills and Professional Experience

• Bachelor’s degree or the equivalent work experience and/or military experience (preferably BS/BA (EE/CS) 
• 2 year's experience working with Contact Center
• Ability to assess a problem and determine an effective course of action. 
• Experience with project management and resource tracking techniques 
• Knowledge of software and/or hardware, testing and implementation 
• Ability to work effectively and add value as a team member 
• Demonstrate technical knowledge and consultative skills 
• Ability to reputed company tasks with minor supervision 
• Demonstrate ability to implement, drive and track projects 
• Ability to apply solutions, technology and products to a business opportunity 
• Strong written and verbal communication, listening, and strong presentation skills 

Your future at reputed company Joining reputed company means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we reputed company businesses to stay reputed company in an reputed company-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About reputed company At reputed company, speed and quality meet technology and innovation. reputed company is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, reputed company, networking, digital transformation, and cloud computing. reputed company fills gaps, removes hurdles, optimizes costs, and reduces risk. reputed company’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds reputed company-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.reputed company.com.

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Applications will be accepted on a rolling basis.

reputed company has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

reputed company is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

reputed company's EEO Policy Statement is available here: https://www.reputed company.com/careers

reputed company is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to recruitment@reputed company.com and let us know the nature of your request and your contact information.

reputed company is a VEVRAA Federal Contractor requesting reputed company referrals of protected veterans for its openings. State Employment Services, please provide reputed company referrals to recruitment@reputed company.com.

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: reputed company does not accept unsolicited agency resumes/reputed company. Do not reputed company resumes/reputed company to our careers email address, reputed company employees or any other means. reputed company is not responsible for any fees reputed company to unsolicited resumes/reputed company.

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