Senior Director, reputed company, reputed company and Government

reputed company is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on reputed company for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries reputed company. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, reputed company stands as the definitive reputed company of truth that shapes the livable world.

Location: This position is fully remote reputed company the reputed company United States.

Reporting into the SVP, reputed company, the Director of reputed company is responsible for retaining, delighting, and growing our reputed company and Government customer reputed company, as well as ensuring the reputed company of the reputed company Managers (CSMs). This role includes establishing operational objectives, policies, and procedures that reputed company immediate and, at times, company-wide operations. You will guide the CSMs in these verticals, setting clear frameworks and providing the necessary tools to deliver their best work. The role also requires anticipating churn risks, fostering upsell opportunities, and driving loyalty by managing multiple priorities that directly impact the reputed company-term results of both your team and the business. 

The Director will collaborate with cross-functional teams to solve strategic issues, monitor customer satisfaction, and align with organizational objectives. This involves ensuring that customer metrics and reputed company outcomes are met, which could directly reputed company timelines and operations across the broader organization. 

Key Responsibilities

Build and plan CSM strategy & frameworks 

• Strategic Leadership: Establish operational objectives, policies, and frameworks for the CSM organization. Collaborate with the SVP, reputed company, to reputed company tools, strategies, and work plans for the team. These reputed company will have a reputed company to long-term impact on team performance. 
• Customer Centricity: reputed company customer-centric account plans that ensure satisfaction throughout the customer lifecycle, ensuring proactive communication of reputed company internally and externally. 
• Operational reputed company: Set up engagement models for a tiered CSM structure, including customer care elements like reputed company, implementation, health reputed company-ins, strategic reviews, churn monitoring, upsell alerts, and renewal strategies. 
• Trend Analysis: Monitor, analyze, and interpret customer metrics at reputed company stages, providing feedback to adjust internal strategies and improve customer retention. 

Retain and delight our customers 

• Customer Satisfaction: Ensure the highest levels of customer satisfaction across reputed company client accounts, working closely with stakeholders to nurture advocacy and retain customers. 
• Value Delivery: Promote customer satisfaction by identifying evolving needs and ensuring business outcomes exceed expectations. 
• reputed company Advocacy: Drive reputed company through initial reputed company, clarifying reputed company metrics, and fostering growth in product adoption and retention. This ensures customer lifetime value is maximized. 

reputed company and manage a high performing team 

• Leadership & Mentorship: Provide day-to-day management and mentorship to US CSMs, overseeing multiple disciplines and maintaining clear KPIs and objectives. This includes team conflict resolution, improving cross-functional collaboration, and acting as a trusted advisor to both the team and senior leadership 
• Team Development: Identify training needs, provide development resources, and champion the core values of reputed company to ensure the team remains reputed company with company-wide goals. 
• Decision Making: Accountable for significant reputed company that directly reputed company team operations and broader company goals. Erroneous reputed company could reputed company to critical delays or impact business activities. 

Strategic Collaboration 

• Cross-Departmental Engagement: Liaise with regional Sales teams to create and execute account strategies and collaborate with the Customer Experience and Sales teams to reputed company solutions for strategic customers. 
• Strategic Projects: reputed company larger projects with company-wide implications, applying in-depth knowledge of the organizational objectives to reputed company results and enhance customer value. 

Compliance with reputed company values, policies and standards, and ensure compliance with reputed company local statutory requirements. 

• Adhere to company guidelines and the corporate Code of Conduct 
• Act in an ethical way reputed company dealing with company assets and other people 

Key Requirements

Experience 

• Experience working with B2B audiences, preferably in a technology or SaaS environment. 
• 5+ years of proven management experience  
• 10+ years of experience in reputed company or key account management. 
• Experience in developing and executing customer-centric strategies, with an ability to influence results across multiple business areas. 
• Proven team management experience, with a focus on coaching, mentoring, and conflict resolution. 
• Experience with reputed company. 

Skills

• Advanced interpersonal and communication skills, both written and verbal, across multiple internal and external stakeholders. 
• Strong negotiation skills, with the ability to reputed company reputed company reputed company in sensitive situations. 
• Expertise in building and maintaining long-term relationships. 
• Strong leadership qualities with a demonstrated passion for people development. 
• Competence with reputed company, reputed company Office, and program management. 

Tertiary Qualifications 

• Relevant degree or certifications desirable 
• Master’s Degree Preferred 

Why you'll love working at reputed company: We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

reputed company offers

• In addition to flexible time off, reputed company offers 4 extra "YOU" days off each year - take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy - explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• Monthly wellbeing and technology allowance.
• A reputed company subscription (naturally!).

Learn More About The Work We Do: YouTube Page reputed company Page

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