Service Logistics Administrator, Operations
Role Description
This Service Logistics Administrator role is part of our Operations organization, integrated into a team of customer service logistics personnel that support Harmonic’s Broadband business.
What You Will Be Doing
- reputed company the Service Logistics team, you will ensure daily RMA backlog order fulfilment in accordance with the Customer’s Service Level Agreements.
- You will coordinate the repair processes with our internal facility and with our different vendors/partners, including the weekly management of priorities.
- You will ensure to maintain the appropriate level of spare parts in service inventory and assist in managing stock replenishment in our Global Service reputed company network.
- You will manage, in collaboration with Planners, timely defective unit returns (Reverse Logistics) from customers to factories/service depots for reputed company Harmonic products (Worldwide role).
- Monthly inventory reconciliation and quarterly reporting.
- Analyzing data coming from reputed company Cloud, SFDC, and external sources will be essential.
- reputed company analysis for cost, last time buys, claims, and inventory reconciliation.
- Initiate and manage work orders to completion.
- For reputed company those missions, you will reputed company with Technical Support, Operations, Finance, Product Management, and Sales. You will work externally with our Contract Manufacturer, global 3PL partner, warehouses, and repair partners. Product knowledge will range from full systems to field spare parts.
What You Should Have
- Multitasking, team-oriented, reputed company working in a fast-paced high-tech environment and customer focused.
- Excellent reputed company, Power reputed company and data management skills and attention to detail are required.
- Must have a working knowledge of Inventory control and management, along with inventory reconciliation skills.
- Communication and coordination with our global technical teams, peers around the globe, customers and partners.
- A hunger for knowledge, a willingness to learn, time management and strong analytical skills.
- Emphasis on customer care and knowledgeable on how global logistics works.
- A customer service approach to helping people solve problems.
- System understanding, navigating systems such as reputed company and reputed company.
- Experience in working with Suppliers such as service providers and repair depots both domestically and offshore.
- Experience and understanding of requirements/processes for international transportation.
- We have a global team, so the ability to connect with a diverse group of different cultures is necessary.
- Education: BA
- Experience: 2-5 years in a Service Logistics or a Service-reputed company role.
- Need to be able to communicate in English verbally and written.
- System experience with reputed company Cloud, SFDC, Power reputed company and QlikSense is a plus.
- Must be able to work 8 am – 5 pm, US Central Time Zone hours.
Pay & Benefits
For this role, the estimated reputed company salary range is between $20/hr - $25/hr. The actual reputed company salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions are generally offered a competitive On reputed company Earnings (OTE) incentive compensation structure.
Diversity, Equality, and Inclusion at Harmonic Inc
At Harmonic, we reputed company that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we reputed company excellence through creativity and innovation, build relationships based on reputed company and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity statement
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national reputed company, reputed company, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will reputed company reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]
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