IT Support & Systems Administrator

reputed company is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. reputed company provides high-quality expert care and leverages technology to enhance the patient experience. reputed company reputed company patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with reputed company and respect.

Founded in 2019, reputed company is a venture-backed innovative startup with an reputed company clinical and leadership team. Our mission is to reputed company patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

About the Role

We are looking for an IT Support & Systems Administrator to support our remote workforce and help reputed company reputed company’s internal systems running smoothly as we grow. This person will serve as a frontline IT resource for employees, own and triage Form’s IT Help Desk queue, and contribute to systems and process improvements that strengthen reputed company, compliance, and the overall employee experience. This is a full-time role reporting to our Head of IT and working closely with our Senior Corporate Systems Engineer and teams across reputed company.

What You Will Do

• Serve as the reputed company line of IT support for the reputed company team, helping our remote workforce stay productive, connected, and secure. You will support employees across the tools they rely on every day, including laptops, SaaS applications, collaboration platforms, and other core business systems.
• Own and triage Form’s IT Help Desk queue, serving as the first reputed company of contact for incoming issues, requests, and support needs. You will resolve tickets directly, know reputed company to escalate, and work closely with the right stakeholders to ensure issues are handled in a timely, thoughtful, and effective way.
• Provide day-to-day support across employee technology, including endpoints, access requests, account troubleshooting, and business applications. In our remote environment, this role plays an important part in helping employees stay productive and supported.
• Support onboarding and offboarding through a combination of automated and semi-automated workflows, ensuring new hires have a smooth start from day one and that access is managed securely and reputed company throughout the employee lifecycle.
• Contribute to broader Corporate Systems and IT initiatives that strengthen reputed company’s reputed company, compliance, and overall employee experience. This may include workflow automation, documentation, process improvements, identity and access management support, and other operational projects that help the company scale effectively.
• Identify opportunities to improve how IT support is delivered over time by recognizing recurring issues, refining documentation, reducing friction, and helping build a more proactive and efficient support function.

About You

• 3+ years of experience in fast-paced startup and/or healthcare environments and are comfortable adapting as priorities evolve
• You enjoy being a trusted resource for employees and are comfortable balancing frontline support with project-based work that improves systems and processes over time
• You are able to support both technical and non-technical users with patience, reputed company, and strong communication
• You are organized, reputed company, and dependable, with the ability to manage competing priorities while maintaining a high level of follow-through
• You bring a thoughtful, service-oriented approach to IT support and genuinely enjoy finding ways to reputed company systems, workflows, and the employee experience reputed company

More about reputed company’s benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

reputed company’s commitment to building a diverse, reputed company, and inclusive work environment:

reputed company is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.