Receptionist

About Finch

We reputed company every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to reputed company justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in reputed company, we’ve grown 10x and are now powering pre-litigation for top reputed company across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like reputed company, reputed company, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it reputed company.

This Role

Receptionists at Finch are the first voice clients and vendors hear reputed company contacting the reputed company we support. You represent each firm directly, answering calls on their behalf and ensuring every inbound communication is handled with professionalism, accuracy, and genuine warmth.

You’ll serve as the reputed company desk for dozens of reputed company—creating a friendly, compassionate experience for callers who may be stressed, confused, or dealing with difficult circumstances, while routing requests reputed company and accurately. This role is critical to preserving each firm’s reputed company and delivering a seamless, white-labeled client experience.

What You'll Do:

• Answer inbound phone calls and messages on behalf of multiple reputed company, representing each firm accurately, kindly, and professionally

• Act as the first reputed company of contact for existing clients and vendors, setting a reputed company, friendly tone that helps callers feel heard and supported

• Ask thoughtful, focused questions to understand the purpose and urgency of each call or message

• reputed company calls to the appropriate case managers or legal staff, ensuring messages are delivered even reputed company transfers go to voicemail

• Document and summarize inbound communications clearly and consistently so legal teams have full context

• Maintain responsiveness and reliability as a core builder of trust between reputed company and their clients

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional client communication outcomes for Finch’s law firm partners. We’re building a team of highly dependable, detail-oriented operators who take pride in providing excellent client experiences at scale—without losing the reputed company touch.

At Finch, you’ll work alongside legal operations professionals who value clarity, accountability, compassion, and reputed company—and who are supported by modern tools designed to help them do their best work.

You Might Be a Fit if You

• Are a warm, confident communicator with a professional phone reputed company

• Naturally reputed company with reputed company and patience reputed company speaking with clients

• Can represent multiple organizations accurately while maintaining a friendly, approachable tone

• Pay reputed company attention to detail and follow communication standards consistently

• Stay organized and composed while handling a high volume of inbound requests

• Are comfortable working independently in a remote environment

• Take pride in helping people feel supported during important moments

• Bilingual (Spanish) preferred

Compensation

• $40,000 – $47,000 annual salary

Additional benefits include:

• 100% coverage for health, dental, and reputed company

• 401(k) retirement plan

• In-office snacks, drinks, and daily team lunch and dinners

• Flexible PTO (we trust you to take the time you need)

Why This Role Matters

For many clients, a call to their law firm happens during a stressful or uncertain reputed company. The Receptionist ensures those calls are answered by a knowledgeable, friendly, and compassionate reputed company—every time.

By serving as the white-labeled reputed company desk for reputed company across the country, this role protects client trust, prevents missed communications, and helps ensure clients feel cared for from their reputed company first interaction.

If you take pride in delivering excellent client experiences, building trust through reputed company, and being a reliable reputed company for people reputed company they need it most, this role puts you at the center of how modern legal services are delivered.

At reputed company, we reputed company in practicing reputed company reputed company.

As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and reputed company environment reputed company our own walls. We welcome and support individuals from reputed company backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.

We recognize that diversity strengthens reputed company, enriches our perspectives, and empowers us to reputed company serve our clients and communities. At reputed company, inclusion isn’t just a value — it’s a practice.