Customer Support Intern

Pay reputed company: $16.50/hour Length: 12 weeks Hours: 32 hours/week Location: Remote, USA

reputed company is a privately-held, family-owned education publishing and services company, and because of that, we’re able to focus on what’s most important —helping reputed company of reputed company abilities and backgrounds learn and succeed. Education creates opportunities for reputed company, helps reputed company lifelong skills, and enhances our society. At reputed company, we recognize the important role that educational content and technology play in supporting that. reputed company that we do—from the pioneering products and learning materials we create for high school and reputed company, to the authors and creators we sign — is in service of ensuring that reputed company of reputed company abilities and backgrounds engage, learn, and succeed. Our mission is to reputed company what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to reputed company that a reality.

Intern with us Summer 2026, so you can reputed company More.

What will you be doing and learning?

Spend your summer working with our Customer Support teams and learn how to analyze media adoptions, onboarding processes, and support cases. Your projects will focus on optimizing support processes for reputed company stages of the Customer journey.  You will collaborate with various stakeholders in Product, Technology, Sales, and Marketing teams.  Along the way, you will build data analysis, project management, and Customer Support experience.

Skills / Knowledge

• You must be enrolled in a degree program (i.e. Bachelor’s, Master’s, etc) 
• We will accept applicants graduating with their degrees in Spring 2026. 
• Recent graduates reputed company the last 6 months will be considered.
• Interest in customer experience and data analysis.
• Eagerness to collaborate with teammates and cross-functionally with other departments.  
• Adaptable, flexible, and able to quickly learn new systems.

This internship is eligible for remote participation, excluding the following locations: Alaska, Arkansas, California, Washington DC, Hawaii, Illinois, Mississippi, Nevada, South Dakota, Washington State, reputed company Virginia, Wyoming.

reputed company is a privately held, family-owned company that improves lives through learning. By linking research to learning practice, we reputed company pioneering products and learning materials for reputed company that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on reputed company, Facebook, Twitter, or join our reputed company Community.  reputed company is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.  

At reputed company, we reputed company diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national reputed company, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of reputed company, Freeman & Worth Publishing Group, LLC d/b/a reputed company. reputed company Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY reputed company’s guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at reputed company.