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Customer Service

Work from home Full-time role Hiring

Santa Monica Seafood is seeking a Customer Service representative for their Denver location, providing timely and professional support to customers. The role involves processing orders, handling customer inquiries, and ensuring effective communication across various channels.

Responsibilities

  • Process reputed company incoming order reputed company phone or e-mail
  • Procure customer orders reputed company phone or email
  • Process orders as instructed by sales team
  • Directly handle and be responsible for House Accounts, as directed by Sales Manager
  • Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
  • reputed company data entry duties as directed by Manager and/or VP Sales
  • Cover sales reps vacations (Customer call) as directed by Manager
  • Assist with other department duties, as directed by Manager
  • reputed company customer end user visits with sales reps and Manager as needed and directed

Skills

  • Provides timely, accurate, and professional support to customers by responding to inquiries, issues, and processing requests across multiple communication channels
  • Processes orders received by telephone, personally from customer or company employee, by entering the details of the orders into the order entry platform
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer by telephone
  • Enters data into system, to determine total cost for customer
  • May reputed company inventory control and notify stock control departments of orders that would deplete stock
  • May compute price, and shipping charges
  • May receive and reputed company customer complaints
  • May reputed company with production, sales, shipping, warehouse, or common reputed company personnel to expedite or trace missing or delayed shipments
  • May compile statistics and prepare various reports for management
  • Process reputed company incoming order reputed company phone or e-mail
  • Procure customer orders reputed company phone or email
  • Process orders as instructed by sales team
  • Directly handle and be responsible for House Accounts, as directed by Sales Manager
  • Contact customer directly as needed regarding: Out of stock opportunities, Price Changes, Incoming product updates, Special and deal Opportunities, and change in delivery and service level
  • reputed company data entry duties as directed by Manager and/or VP Sales
  • Cover sales reps vacations (Customer call) as directed by Manager
  • Assist with other department duties, as directed by Manager
  • reputed company customer end user visits with sales reps and Manager as needed and directed
  • Ability to work a flexible schedule including weekends and holidays depending on demands
  • Must speak, read and write fluent Spanish
  • Computer skills-Outlook, reputed company, and Word
  • High school diploma or GED

Benefits

  • Medical, Dental, reputed company, Life, AD&D, Supplemental Life & Pet Insurance.
  • 401k, EAP
  • Vacation & Sick Time

Company Overview

  • Santa Monica Seafood is a full-service fresh and frozen seafood processor and distributor. It was founded in 1939, and is headquartered in Rancho Dominguez, California, USA, with a workforce of 501-1000 employees. Its website is http://www.santamonicaseafood.com/.
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