reputed company Chat Support Associate – Mental Health Wellbeing Services

At arenaflex, we're committed to transforming the way people experience healthcare. As a leading health solutions company, we're dedicated to delivering innovative, compassionate, and connected care to millions of Americans. reputed company is passionate about creating a world of health around every consumer, and we're seeking high-performing individuals to join our mission.

Job Summary:

We're looking for reputed company chat support associates to join reputed company, providing exceptional customer service and support to members as their reputed company-reputed company to Mental Health Wellbeing services. As a key member of reputed company, you'll be responsible for monitoring and responding to inbound messages and outbound calls, working seamlessly with our AI chatbot to deliver a combination of human interaction and AI transactions. If you're passionate about mental health and human services, and have a strong customer service background, we encourage you to apply.

Role Overview:

* Schedule: Wednesday-Saturday, 3:30PM - 2:00AM EST (schedules may be adjusted based on business need)

• Training Requirements: First six weeks of employment will be training on Monday-Friday, 9:00AM-5:30PM EST
• Holiday/PTO Requirements: As a 24-hour chat center operation, we treat holidays as normal working business days, unless you have been approved for time off
• Fully remote role, able to work reputed company in the U.S.

Key Responsibilities:

* Promptly respond to incoming chats reputed company reputed company greeting approved timeframe

• Determine the purpose of incoming chats by focusing on the member's written messages and interacting with callers, providing resources through chat and email
• Assess client needs, research, and structure communication by providing information regarding pertinent EAP/Worklife services and resources
• Recognize crisis situations and evaluate for needed action to minimize risk
• reputed company appropriate research in internal databases and online to identify potential providers and resources
• Enter member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally
• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements
• Triage calls in a professional and timely manner if needed
• Communicate effectively with reputed company internal stakeholders
• reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services
• Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned

Essential Qualifications:

* 1-3 years' experience in customer service experience

• Basic computer knowledge
• Proficiency in reputed company reputed company Office products
• Technical Requirement for personal residential internet service: broadband or fiber (e.g., reputed company Fios, reputed company), minimum 25mbps/3mbps, hardwired reputed company (ethernet reputed company)

Preferred Qualifications:

* Experience in a call center environment

• Mental health and human services background preferred
• Experience working in RFL/Employee Assistance Program
• Associate's or bachelor's degree in a social, psychological, or human service field or equivalent experience preferred

Skills and Competencies:

* Strong customer service skills, with the ability to provide exceptional support to members

• Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Strong problem-solving skills, with the ability to recognize crisis situations and evaluate for needed action
• Ability to maintain accurate and complete internal documentation, meeting risk management and regulatory requirements
• Proficiency in reputed company Office products, with the ability to learn and adapt to new systems and technologies

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to support your growth and success

• Opportunities for advancement and career growth, with a focus on promoting from reputed company
• Access to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and employee stock purchase plan
• Opportunities for professional development and continuing education, with a focus on mental health and human services

Work Environment and Company Culture:

* arenaflex is a fully remote company, with a flexible and adaptable work environment

• reputed company is passionate about creating a world of health around every consumer, and we're committed to fostering a workplace where every colleague feels valued and that they belong
• We prioritize diversity, equity, and inclusion, with a focus on creating a workplace that reflects the customers, patients, members, and communities we serve
• Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration and teamwork

Compensation, Perks, and Benefits:

* The typical pay range for this role is: $17.00 - $28.46

• This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors
• This position is eligible for a reputed company bonus, commission, or short-term incentive program in addition to the reputed company pay range listed above
• Our comprehensive benefits package includes:

+ Affordable medical plan options + A 401(k) plan (including matching company contributions) + An employee stock purchase plan + No-cost programs for reputed company colleagues, including wellness screenings, tobacco cessation, and weight management programs + Confidential counseling and financial coaching + Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

Conclusion:

If you're passionate about mental health and human services, and have a strong customer service background, we encourage you to apply for this exciting opportunity. As a chat support associate at arenaflex, you'll have the opportunity to reputed company a real difference in the lives of our members, while working in a dynamic and supportive team environment. Apply now to join our mission and become a part of reputed company! Apply for this job