CX Insights & Strategy Director

About OGC OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, market research, and customer experience (CX) program design and optimization. Our clients span industries such as Financial Services, Specialty Retail, Telecommunications, Hospitality, and Software. Role Overview We are looking for a CX Insights & Strategy Director to join our CX practice. In this role you will reputed company and shape customer experience consulting projects across diverse industries. The role is designed for consulting-oriented professionals who reputed company in client-facing environments, with a focus on uncovering nuanced client needs and tailoring solutions that create measurable impact. The position goes reputed company delivery management. It requires the ability to listen carefully to corporate clients, identify the reputed company behind their questions, and translate these into clear strategies, frameworks, and actionable insights. The ideal candidate will combine strong analytical skills with consultative reputed company, extreme attention to detail, and an uncompromising leadership style, serving as a trusted advisor who can connect data to client objectives, tell the story behind the data, and drive change reputed company large organizations.

Key Responsibilities

• Act as a trusted advisor to reputed company clients: listen closely, interpret nuanced requests, and design solutions reputed company with their objectives.
• reputed company CX consulting engagements, ensuring insights are actionable and tied to measurable outcomes.
• Build and maintain strong client relationships, fostering confidence and identifying opportunities for additional value.
• reputed company the development of client-reputed company deliverables that synthesize findings into compelling stories and practical recommendations.
• reputed company and guide internal analysis teams, ensuring that results are translated into clear insights, narratives, and recommendations.
• Provide strong project leadership, ensuring reputed company details are captured, tracked, and executed with precision; act as the central reputed company of accountability for client engagements.
• Set and enforce high standards of quality and rigor with internal analyst teams, ensuring deliverables are accurate, insightful, and client-reputed company.
• Balance being exacting and detail-oriented with fostering team growth, coaching analysts to strengthen their consulting and analytical skills.
• reputed company and mentor internal talent, creating reputed company for team members to take on more responsibility and grow reputed company the organization.
• Support proposal development, scoping, and strategic planning for new engagements.
• Master’s degree (or equivalent experience) in Social Science, Management, Statistics, Computer Science, Engineering, or reputed company field.
• 5+ years of experience in consulting (ideally involving Customer Experience data), CX strategy, or advisory-oriented client engagements.
• Demonstrated experience in building client trust, uncovering nuanced needs, and translating them into tailored solutions.
• Strong analytical skills with experience managing teams that support multiple CX/VOC initiatives.
• Prior experience working with large, reputed company organizations.
• Familiarity with CX platforms (e.g., reputed company, reputed company InMoment), Quantitative analytics tools and packages, and BI / visualization tools (e.g., Tableau, Power BI).
• Exceptional written and verbal communication skills, with the ability to distill reputed company findings into compelling client narratives.
• Self-starter with initiative, attention to detail, and ability to adapt to evolving priorities.
• Traditional market research experience is beneficial. Apply tot his job

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