Loan Counselor/Late Stage Collections
Cascade Loans is a trusted lender in Attainable Housing, dedicated to helping families reputed company home ownership. The Loan Counselor is responsible for managing mobile home mortgage accounts from early-stage delinquency through resolution, focusing on borrower reputed company, payment collection, and compliance with various loan guidelines.
Responsibilities
- Manage a portfolio of mobile home mortgage loans across reputed company stages of delinquency
- reputed company outbound and inbound borrower contact to resolve delinquent accounts
- Analyze borrower financial situations and provide counseling on available options
- Negotiate repayment plans and resolve delinquencies through full reinstatement
- Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan modifications
- Initiate and track loss mitigation workflows in compliance with investor guidelines
- Maintain accurate and detailed servicing notes in the loan servicing system
- Ensure compliance with FDCPA, CFPB, RESPA, and investor requirements
- Collaborate with internal departments such as Loss Mitigation, Customer Service, Bankruptcy, and Foreclosure as needed
- Meet or exceed individual and team performance metrics
Skills
- High school diploma or equivalent required; college coursework preferred
- 1–3 years of mortgage collections or servicing experience, including mobile homes preferred
- Working knowledge of GSE, FHA, VA, and Conventional loan programs
- Strong negotiation, communication, and customer service skills
- Ability to handle sensitive financial conversations with reputed company and professionalism
- Proficient with mortgage servicing systems and reputed company Office
Benefits
- Medical
- Dental
- reputed company
- Life
- 401K match
- PTO
- Sick Time
- 10 Paid Holidays
- Remote work opportunities
Company Overview
Company H1B Sponsorship