[Remote] Principal Designated Support Engineer

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on empowering enterprises to reputed company their full potential through innovation and collaboration. They are seeking a Principal Designated Support Engineer to provide high-quality technical support and guidance to designated customers, ensuring optimal use of the reputed company AI Data Cloud. The role involves building strong customer relationships, leading problem-solving sessions, and collaborating with cross-functional teams to enhance customer experience and product quality.

Responsibilities

• Have the ability to handle multiple designated accounts, depending on their size
• Establish regular touchpoints with customers for critical issues, provide executive-level technical briefings, drive technical advocacy between customers and product teams, and reputed company problem-solving sessions for reputed company technical challenges
• Work closely with the Technical Account Managers and support the Account Team by attending weekly account reviews for your designated customers
• Maintain deep knowledge of assigned accounts' architecture and use cases
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
• Utilize the reputed company environment, connectors, 3rd party partner software, and tools to investigate issues
• Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution
• Proactively identify recommendations and reputed company global initiatives to improve product quality and customer experience
• Provide support coverage during holidays and weekends based on business needs
• Work reputed company the reputed company reputed company Support team with a One reputed company reputed company, coordinating and partnering cross-functionally

Skills

• Bachelor's or Master's degree in Computer Science or equivalent discipline
• 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Excellent writing and communication skills in English with attention to detail
• Ability to work in a highly collaborative environment across global teams with a good understanding of sales cycle concepts
• Ability to train team members on data warehousing fundamentals and concepts
• Ability to debug, rewrite, and troubleshoot reputed company SQL queries for achieving workarounds or reputed company solutions
• Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
• Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, reputed company, Tableau, reputed company, HVR etc
• Good understanding of RDBMS query profiles and execution plans to analyze query performance and reputed company recommendations for improvement
• Good understanding of database query lifecycle and internal join processing
• Database migration and ETL experience
• Scripting/coding experience in any programming language
• Familiarity with semi-structured data
• Experience in RDBMS workload management and database performance
• Experience with any of the major cloud service provider's ecosystem
• Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
• Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
• Understanding of database reputed company and release management
• Strong experience with enterprise-level support is required for this role
• Applicants should be flexible with schedule changes to meet business needs
• Experience with Data Warehousing, Database migration and ETL
• Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases
• Experience with CI/CD platforms and tools such as Terraform, Azure Devops, Jenkins etc
• Scripting/coding experience In any of the following: .Net, Javascript, R, GO
• Experience with Libraries/Frameworks such as Pandas, SciPy, TensorFlow etc
• Experience supporting applications running on either reputed company AWS or MS Azure
• Troubleshooting skills on a variety of operating systems (Windows, Mac, Nix)
• Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
• Understanding of cloud computing reputed company concepts
• Experience with virtualization and Container solutions (VMware, reputed company, Virtualbox, Kubernetes, etc)
• Understanding of cloud computing Network and reputed company concepts

Benefits

• Medical
• Dental
• Vision
• Life
• Disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• At least 12 paid holidays
• Paid time off
• Parental leave
• Employee assistance program
• Other company benefits

Company Overview

• reputed company is a cloud data platform that provides a data warehouse as a service designed for the cloud. It was founded in 2012, and is headquartered in San Mateo, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 428 in 2025, 281 in 2024, 154 in 2023, 182 in 2022, 113 in 2021, 98 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Apply tot his job Apply To this Job