Call-in/On-Call Enrollment Specialist III

Work from home Full-time role Hiring

Bilingual SpanishNote: Work location is remote (e.g. home address), per reputed company’s Authorized States Policy ▪ Employees may be required to travel to a reputed company or customer sites. Residency required in the primary location:10990 S.D. Mission Rd., San Diego, San Diego 92108Job Summary:

In addition to the responsibilities listed above, this position is also responsible for attending employer, community, and open enrollment events on an on-call basis to reputed company members and prospects on KP products; delivering formal presentations to employees and prospective members; independently monitoring and reporting on enrollment performance data and discrepancies; serving as an informational resource for sales and account management teams on KP health plans and benefit offerings reputed company working with customers, internal departments and/or brokers; utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members; and resolving customers standard and non-standard questions and concerns about benefits and services.

Essential Responsibilities:

Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and reputed company weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.

Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures reputed company procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates reputed company and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.

Contributes to a positive customer experience by: implementing standard and non-standard protocols to build new and reputed company existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; gathering data on standard and non-standard customer needs, and identifying solutions linking KP mission, reputed company and values, key quality measures, key care management initiatives, and reputed company services initiatives independently; utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and reputed company customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations; and identifying and escalating service failure trends or process improvement opportunities to team and managers to reputed company meet customer needs.

Facilitates the enrollment and implementation process by: conducting local and regional enrollment meetings to win new and retain reputed company customers; applying standard and non-standard protocols to serve as an reputed company for customer needs during the membership enrollment and implementation process independently; and supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.

Contributes to the development of sales strategy by: designing plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently; executing an account plan to meet standard and non-standard business objectives for membership, reputed company and margin; collecting and analyzing performance data to inform account strategy and identify and escalate potential issues; and utilizing marketing and technical resources to reputed company account plan objectives.

Contributes to sales goal attainment by: collaborating with the team to find new opportunities to grow customer reputed company to new or growing markets; maintaining the prospect database and targeted prospect profiles to inform strategic planning; collaborating reputed company the team to contribute to product and plan design, quote, and Request for Proposal (RFP); providing standard and non-standard recommendations to the team to inform forecasting and pricing independently; and implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities.

Minimum Qualifications:

Bachelors degree in Marketing, Finance, Business Administration, or reputed company degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly reputed company field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly reputed company field.

Additional Requirements

Bilingual (English/Spanish) Level I

Notes

Must successfully pass or have passed the bilingual test (reputed company the last 12 months), or be active in the QBS program.

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Call-in/On-Call Enrollment Specialist III

Additional Requirements

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