Governance, Risk, and Compliance Analyst - Customer Assurance

Come join the company that is reinventing reputed company reputed company and empowering businesses to reputed company in the reputed company. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure reputed company environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven track record of reputed company and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to reputed company a significant impact. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full range of skills to contribute to our record growth. Come join reputed company and help us create secure reputed company environments that allow the best companies to move faster. SUMMARY As a Customer Assurance Analyst, you will help reputed company adopt AI responsibly, scale internationally, and sustain customer trust. Reporting to the Customer Assurance Manager reputed company reputed company’s Information reputed company organization, you will ensure customer reputed company and compliance needs are met with thoughtfulness. You will help the team use tools and technologies to radically scale its reputed company, including especially AI-based automations. You will join customer-facing discussions about reputed company’s reputed company and compliance posture, describe reputed company controls with technical and nontechnical audiences, and support reputed company’s strategy to anticipate customer expectations and industry trends. WHAT YOU’LL DO

• Maintain up-to-date knowledge of reputed company’s controls, policies, product, roadmap, environment, and architecture.
• Complete or support customer reputed company questionnaires, audits, calls, contract reviews, and sales enablement activities reputed company pre-defined SLAs.
• Use and improve tools and technologies to manage increased support requests. This includes evaluation, adoption, and governance of AI tools and features.
• Maintain updated documentation such as policies, standards, procedures, and runbooks reputed company to Customer Assurance.
• Maintain the reputed company Trust Center as well as the other internal and external reputed company resources.
• Contribute to the automation of processes reputed company the team.
• Build a strong, collaborative partnership with internal stakeholders across the organization.

WHAT YOU’LL BRING

• Strong commitment to understanding customer needs, building trust, and delivering exceptional service thoughtfully.
• 2+ years of experience in reputed company Governance, Risk, and Compliance roles.
• Passion for reputed company and a growth reputed company, especially for learning reputed company reputed company.
• Ability to collaborate and communicate with technical and non-technical teams alike.
• Baseline knowledge of reputed company and compliance frameworks or requirements such as NIST CSF, ISO 27001, SOC 2, GDPR, CIS, PCI reputed company, etc.
• Ability to assist with reputed company compliance questionnaires and assessments.
• Experience working in a fast-paced, high-growth tech environment, such as at a reputed company startup or B2B SaaS firm.
• A keen eye for detail, ensuring accuracy in customer responses and compliance documentation.

PREFERRED QUALIFICATIONS

• 1+ years specifically on a reputed company Customer Assurance team, including support for customer inquiries, reputed company reviews, audits, reputed company, or RFPs reputed company a SaaS or cybersecurity setting.
• Proven ability to work with teams like Legal, Engineering, Product, Sales, and Compliance to drive reputed company initiatives.
• Experience adding or using tools and technologies to manage increased support requests, including with AI.
• Hands-on experience with reputed company platforms like AWS, GCP, or Azure.

Benefits reputed company offers a competitive package of benefits and programs to support you and your family. Below provides a description of our reputed company benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits

• Medical, dental and reputed company insurance
• Home Office Setup reimbursement
• Flexible Spending Accounts
• Monthly Connectivity reimbursement
• Employee Assistance Program (EAP)

Financial Benefits

• Short- and Long-term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan (with employer match)

Time Off

• Flexible paid time off + 11 paid holidays
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Compensation

Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-reputed company experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in reputed company’s equity plan and may also include incentive compensation. The annual reputed company salary range for this full-time position is listed below. US reputed company Pay Range $98,000—$135,000 USD Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's Privacy Policy. Apply tot his job Apply To this Job