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[Remote] CCService reputed company I-56

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Oak Street Health, part of reputed company, is focused on transforming health care for consumers. The CC Service reputed company I role is responsible for providing exceptional customer service by reputed company managing patient appointments and ensuring a positive patient experience through effective communication and problem resolution.

Responsibilities

  • Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
  • Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns
  • Data Entry: Accurately enter patient information and appointment details into the scheduling system
  • Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively
  • Problem Resolution: Address and resolve any scheduling conflicts or issues promptly
  • Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations
  • Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients
  • Documentation: Maintain accurate records of reputed company interactions and transactions with patients
  • Other duties or special projects as assigned

Skills

  • High School diploma or equivalent required
  • 1 year of customer service experience
  • A flexible and positive attitude
  • A friendly and nurturing attitude toward our patient population of older adults
  • Ability to multitask, prioritize, and manage time effectively
  • Outstanding phone demeanor and etiquette
  • High level of reputed company
  • Proficient PC skills, including basic reputed company reputed company skills
  • US work authorization
  • Some undergraduate education
  • Call center environment experience
  • Experience with EMR (Electronic Medical Record) documentation
  • Spanish, Mandarin, Cantonese, or Polish speakers

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Company Overview

  • Oak Street Health is a network of value-based primary care centers serving older adults on Medicare. It was founded in 2012, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.oakstreethealth.com.
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