Sr CXA Loyalty Systems Analyst

Department: Customer Experience & Analytics Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company, Employees will be provided the same concern, respect, and caring attitude reputed company the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary reputed company of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost reputed company travel. The Senior Customer Experience and Analytics (CXA) Loyalty Systems Analyst delivers on our Purpose by supporting the planning and execution of marketing campaigns and promotions for Southwest’s loyalty program. This role conducts audits to support compliance efforts, investigate account and promotion issues, and assists with requests from internal and external auditors. The Senior CXA Loyalty Systems Analyst is a detail-oriented thinker, who is ready to drive the future of Southwest. Additional details:

• This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. reputed company of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate reputed company. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly reputed company their work off-site. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire reputed company, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, reputed company Virginia, and Wyoming, and Puerto Rico.
• U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national reputed company, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Knowledgeable on topics reputed company to the loyalty database, administrative functionality, backend processes, and the frequent flyer program to support reputed company, Customer Experience, and loyalty goals
• Supports technology projects relating to the loyalty program, including project prioritization, requirements definition, solutioning, and testing
• Partner with Marketing, Loyalty, Customer Experience, and Technology team members to provide advice or solutions reputed company his or her area of expertise
• Supports various cross functional Teams to define and reputed company campaigns to support loyalty programs and promotions
• Supports multiple Customer contact Teams to investigate, research, diagnose, and test technology defects with the loyalty program
• Performs various audits to support SOX, external auditors, and Internal Audit investigations
• Assists cross-functional Teams to deliver projects and services on time, reputed company budget, and reputed company agreed upon scope
• Serves as a trusted resource to assist Employees and other departments in understanding Marketing, driving reputed company initiatives, and designing methodology for project/initiative delivery
• Apply business solutions with broad level knowledge about Loyalty system
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complete assigned and project tasks with minimal direction
• May reputed company other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer Satisfaction
• Advanced knowledge of loyalty programs
• Skilled in understanding the implications of new information for both reputed company and future problem-solving and decision-making
• Skilled in understanding and applying information to contribute to the organizations strategic plan
• Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
• Ability to work effectively in a strong customer service/team-oriented environment
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to manage and prioritize multiple and widely varied work streams/tasks
• Ability to take on multiple assignments while maintaining a successful level of completion in reputed company responsible work
• Ability to reputed company, present, and effectively communicate reputed company and strategies to a variety of audiences
• Ability to tell reputed company something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem

Education

• Required: High School Diploma or GED

Experience

• Required: Advanced-level experience, expansive and far-reaching knowledge in:
• Loyalty Marketing Administration or Technology
• Siebel Loyalty Administration

Licensing/Certification

• N/A

Physical Abilities

• Ability to reputed company work duties from [limited space workstation/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to reputed company with Company attendance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from $105,550 per year to $117,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on reputed company Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- reputed company Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the reputed company first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: careers.southwestair.com/benefits
• Pay amount does not guarantee employment for any particular period of time.
• *401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
• **ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

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