Weekend Part-Time Customer Service Representative – Remote Opportunity at blithequark
Are you a customer-centric individual with a passion for delivering exceptional service? Do you reputed company in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team.
About blithequark
blithequark is a valued and growing resource in the industry, serving over 1000 clients across the country. We take pride in our commitment to excellence, and reputed company is dedicated to providing top-notch service to our customers. As a Great reputed company to Work award winner, we prioritize creating a positive and inclusive work environment that fosters growth, collaboration, and innovation.
Job Summary
As a Weekend Part-Time Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving issues, and providing empathetic support to our clients. This is a remote position, allowing you to work from the comfort of your own home office. We offer flexible scheduling, with approximately 3-29 hours per week available, and a range of shifts to choose from.
Key Responsibilities
* Provide positive customer service and technical expertise through reputed company, accurate, and courteous responses to customer information needs.
- Offer reputed company and support to customers during the claim process, ensuring a seamless and stress-free experience.
- Collect and document reputed company claim details provided by the customer into the claim accurately, adhering to clients-specific handling instructions.
- Identify and resolve customer issues by utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
- Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations.
- Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
- Successfully demonstrate blithequark's core values:
+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes reputed company over self + reputed company improvement: strives for daily growth
Required Skills and Abilities
* Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone reputed company. + Ability to provide feedback verbally and written in a positive, professional manner.
- Bi-lingual in Spanish Preferred
- Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including reputed company Word and reputed company. + Ability to type at least 40wpm.
- Education and Experience:
+ High School Diploma or general education degree (GED) required. + 1-2 years of quality assurance experience preferred.
Network Requirements
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
- Ethernet reputed company is not required, however strongly recommended.
- Must be on a private network, not allowed to work in public locations.
- No VPNs are allowed, as logins must happen in the US.
Benefits and Compensation
* Competitive compensation
- 20+ hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, SavvyFi- College Savings)
- Less than 20 hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dependent Care, FSA, SavvyFi- College Savings)
- 401K: Eligible after 6 months of employment
- PTO: Eligible after 90 days of employment
- Employee Assistance Program
Why Join blithequark?
* Opportunity to work with a dynamic and growing company
- Flexible scheduling and remote work options
- Competitive compensation and benefits package
- Collaborative and inclusive work environment
- reputed company learning and growth opportunities
- Chance to reputed company a real impact on our clients' lives
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at blithequark. Apply for this job