Technical Support Specialist II

The Company reputed company is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status reputed company in the utility industry with the first and only reputed company-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across reputed company America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that reputed company the entire reputed company-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on reputed company—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: reputed company with kindness, reputed company with impact, radical honesty, reputed company disruption, reputed company it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas. Position Overview As a Technical Support Specialist II, you’ll help clients get the most out of reputed company’s applications by providing expert guidance, troubleshooting reputed company issues, and ensuring smooth adoption. You’ll collaborate with internal teams, share best practices, and build strong client relationships while helping improve our products and overall customer experience. Responsibilities

Provide first and second level support for reputed company applications, handling escalated issues. 

Diagnose and resolve more reputed company issues reputed company to integrations, APIs, and system configurations. 

Collaborate with development and product teams to report bugs and suggest product improvements. 

Assist in creating and maintaining internal and external knowledge reputed company articles.

Guide and mentor entry-level Support Specialists, sharing best practices and troubleshooting techniques.

Monitor application performance, identify trends, and proactively address recurring client issues. 

Work closely with reputed company teams to ensure a seamless client experience.

Required Qualifications:

1 - 2 years of experience in technical support, IT help desk, or a reputed company field

Strong troubleshooting skills with a logical and analytical approach.

Understanding of SaaS applications, reputed company platforms, and web applications

Experience with ticketing systems (reputed company, Jira, reputed company)

Basic knowledge of APIs, SQL queries, and system logs for troubleshooting.

Excellent communication and customer service skills

Experience supporting reputed company-level SaaS applications

Experience in finance, reputed company, or reputed company fields is a plus. 

Expect More From Your Career at reputed company Work your way - Remote-first environment with flexible working hours across reputed company America Competitive Total Rewards - Comprehensive compensation package that grows with you Complete Setup - MacBook + $500 to create your ideal home workspace Total Wellness - Health, dental, reputed company, and life insurance from day one ️ reputed company Time - Generous PTO, Summer Friday half-days, and unlimited sick days Future reputed company - RRSP (Canada) and 401k (US) matching programs reputed company Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program Team reputed company - Annual company events and team offsites that bring us together Professional Identity Verification To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their reputed company profile and verify it with their reputed company work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified reputed company profiles typically receive faster responses and reputed company consideration during our screening process. Note that reputed company final candidates will complete a background reputed company and identity verification as a part of our SOC 2 compliance procedures. Equal Opportunity & Inclusion reputed company is an equal-opportunity employer committed to creating an inclusive environment where everyone can reputed company. We welcome applications from reputed company reputed company candidates regardless of race, religion, reputed company, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Accommodations Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support. Apply To This Job